topic Re: Need help with nest cam footage in Cameras and Doorbells

Need help with nest cam footage

Bahh — Thu, 28 Mar 2024 17:25:20 GMT

I just signed up for Nest aware today, but I need access to past weeks worth of recordings??? Can was on and active throughout past week…

Re: Need help with nest cam footage

sicsacol — Thu, 28 Mar 2024 19:30:51 GMT

Hi Bahh,

I'm happy to know that you just subscribed to Nest Aware.

Welcome to Nest Aware! Unfortunately, without an active Nest Aware subscription, there's no way to recover footage from past weeks. Nest cameras don't have enough storage to record continuously, so older footage is automatically deleted after a period of time. To learn more check out: How Nest cameras store recorded video and Event and 24/7 video history.

If you have any further questions, feel free to reply to this post.

Regards,

Jonathan

Re: Need help with nest cam footage

MplsCustomer — Thu, 28 Mar 2024 19:30:57 GMT

@Bahh

The video event history or 24/7 video history provided by a Nest Aware or Nest Aware Plus subscription begins collecting at the time you purchase the subscription. Google Nest cannot provide any history prior to when your subscription starts because it's not retaining any history if you don't have a subscription. (That's why their wording says "Up to 30 days..." or "Up to 10 days...": https://support.google.com/googlenest/answer/13318581.) To do otherwise would mean that Google Nest was secretly retaining your video history without your permission.