topic Cannot connect doorbell in Cameras and Doorbells

Cannot connect doorbell

Librarygirl303 — Fri, 29 Mar 2024 02:04:41 GMT

I migrated my nest account to google. Everything migrated over except the doorbell, nest gen 1. tech said to rest to factory setting which I did, bit when installing still says it is connected to an old account (nest). I cannot sign into the old account since I migrated. Help.

Re: Cannot connect doorbell

David_K — Fri, 29 Mar 2024 12:36:46 GMT

Did you get any error messages during the migration?

For that model, resetting doesn't remove your account, so your doorbell still believes it's connected to an account, your legacy Nest account, which you no longer have access to if the migration has otherwise finished.

In this situation, when your video history has expired (this depends on what Nest Aware plan you had), you'll be able to pair the camera to your account again. There's no way to check when the history has expired unfortunately, other than to periodically retry setup.

Re: Cannot connect doorbell

Librarygirl303 — Mon, 01 Apr 2024 02:08:06 GMT

Thank you, bit no error message. And I had no plan, just free. I guess I will keep checking back but it has been at least a month.

Re: Cannot connect doorbell

gmelanymelissa — Wed, 03 Apr 2024 20:21:55 GMT

Hi there @Librarygirl303,

I'm sorry you're running into this situation with your Nest Doorbell connectivity.

If you're seeing the message “Camera is connected to another account”, during migration, it might be because the previous video history hasn't expired yet. This can take up to 60 days. Try checking again in a week or two.

If the steps provided above doesn't work, try the troubleshooting steps below:

Unplug the camera(s).
Wait at least 48 hours (2 days).
Before the pairing process, change the Wi-Fi network SSID.
Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
Once they're paired, change the Wi-Fi network SSID back to the original SSID.
Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

Keep me posted,

Best regards,

Melany

Re: Cannot connect doorbell

cozyhome — Mon, 15 Apr 2024 17:50:44 GMT

I would like to speak to a person on the phone

Re: Cannot connect doorbell

pereztzum — Mon, 15 Apr 2024 23:10:32 GMT

Hi @cozyhome,

Prefer to speak with someone? Fill out our Contact Us Form and we'll be happy to connect you.

Best,

Brandon.