topic Nest Doorbell started disconnecting from Wi-Fi in November 2023 in Cameras and Doorbells

Nest Doorbell started disconnecting from Wi-Fi in November 2023

JoeA1949 — Tue, 02 Apr 2024 19:11:24 GMT

I've had a wired Nest Doorbell (Gen1) for several years and then in late 2023 (November / December) it has started frequently disconnecting from Wi-fi. At first I thought it may be due to a cold snap we were having, but over the last several months, it is continuing to disconnect and the weather temperatures have been very nice. I have seen several threads on this topic with many users having the same problems starting around the same time and I haven't seen any resolution from Google User Support on the issue. Wondering if anyone has had any luck with a fix other than purchasing a new Gen2 doorbell?

Re: Nest Doorbell started disconnecting from Wi-Fi in November 2023

aguilarmateo — Tue, 09 Apr 2024 17:36:28 GMT

Hi JoeA1949,

Sorry to hear you're having trouble with the Wi-Fi connection on your Nest Doorbell. I can help! This article outlines some troubleshooting steps you can follow to resolve the issue: Fix Nest camera or doorbell Wi-Fi connection issues.

If you go through these steps and still have questions, feel free to reply to this message and I'll be happy to walk you through them.

Best regards,

Chris

Re: Nest Doorbell started disconnecting from Wi-Fi in November 2023

JoeA1949 — Tue, 07 May 2024 17:27:36 GMT

None of your troubleshooting steps work. There must be some type of update or software that has impacted this. There are a number of others having the same/similar problem and your specialists aren't helping resolve the issue. Please look at an update or something beyond resetting, syncing, or other normal things.

Re: Nest Doorbell started disconnecting from Wi-Fi in November 2023

MplsCustomer — Tue, 07 May 2024 18:07:48 GMT

@JoeA1949

If there was an update on Google Nest's end, it must be affecting just a limited number of customers, or I think there would be a bunch of posts in this forum; that usually happens when a Google Nest update triggers something.

We have three 1st gen Google Nest Hello Doorbells and have not noticed anything different.

Re: Nest Doorbell started disconnecting from Wi-Fi in November 2023

aguilarmateo — Tue, 07 May 2024 19:20:47 GMT

Hi JoeA1949,

Sorry to hear you're having trouble with the Wi-Fi connection on your Nest Doorbell. You can contact our care department, they can provide you with more steps. Use this link to contact them.

Let me know if you have any questions.

Best regards,

Chris

Re: Nest Doorbell started disconnecting from Wi-Fi in November 2023

JoeA1949 — Tue, 07 May 2024 23:39:52 GMT

There was an entire other forum and then they closed it hence why I started this new thread. All occurred about the same time back in November/December 2023