topic Re: Very Slow Doorbell View Rendering in Cameras and Doorbells

Very Slow Doorbell View Rendering

JustinDSheridan — Sun, 17 Apr 2022 14:14:30 GMT

I have a nest doorbell connected to a 400MB internet connection but any time someone rings my doorbell it takes 45 seconds to two minutes to render the app’s camera view so I can interact. It’s been this way since the day I got it. Does anyone else have this issue? I’d expect the app to be much faster than this.

Re: Very Slow Doorbell View Rendering

SteveT1 — Mon, 25 Apr 2022 22:10:53 GMT

Hi there,

Sorry to hear about what happened to your doorbell. Let’s get this sorted out. Could you tell us which type of doorbell you have, wired or wireless? Also, is this happening to multiple phones?

You can check this article on how to Troubleshoot delays in streaming video for detailed steps.

Regards,

Steve

Re: Very Slow Doorbell View Rendering

Brad — Thu, 28 Apr 2022 22:45:35 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Very Slow Doorbell View Rendering

JustinDSheridan — Thu, 28 Apr 2022 22:54:53 GMT

Hey Steve. We have the wired one. Yeah, my wife has had the same problem on her phone as well.

Re: Very Slow Doorbell View Rendering

SteveT1 — Mon, 02 May 2022 05:50:35 GMT

Hi there,

Thanks for the reply. How far is the Nest Doorbell from the router? Also, have you tried the steps on the article provided above?

Best,

Steve

Re: Very Slow Doorbell View Rendering

SteveT1 — Thu, 05 May 2022 06:42:41 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Very Slow Doorbell View Rendering

JustinDSheridan — Thu, 05 May 2022 10:17:48 GMT

Hey Steve,

I did go through the article and checked the things it mentioned. I did have one instance where it worked fine last week, but then multiple where it didn’t. It is connected to a Google mesh network but the doorbell is basically on the other side of the wall from our modem and the network puck plugged into it. The strange part is I primarily have the issue during a doorbell ring. I sometimes have a delay when I randomly access the app, but it’s not consistent and not very major in those scenarios.

Re: Very Slow Doorbell View Rendering

Dhil — Sun, 23 Oct 2022 09:28:37 GMT

There are loads of similar issues however agents seem to be keen to close them. People expect a doorbell to work out the box and therfore cannot spent hours toeblshooting.

You need to find our whats going on as I paid a small fortune for a Google device when i could have got a ring for less than half the price.

Re: Very Slow Doorbell View Rendering

JustinDSheridan — Sun, 30 Oct 2022 18:02:24 GMT

Hey Steve,

I did all the actions you recommended, and I continue to have the same issue. Any thoughts?

Re: Very Slow Doorbell View Rendering

Dhil — Sun, 30 Oct 2022 20:06:53 GMT

Yes this still an issue as google have never provided a solution.

I will personally confirm when we have a resolution until then please keep this open.

Re: Very Slow Doorbell View Rendering

Charliegoo — Thu, 03 Nov 2022 08:59:39 GMT

I have the same problem, doorbell takes ages to connect.

Any update Brad ?????

Re: Very Slow Doorbell View Rendering

matkinson — Sat, 05 Nov 2022 16:22:19 GMT

I have the same exact problem. I thinks it’s just the way the product works. Google’s Nest products are just not very good in general.

Re: Very Slow Doorbell View Rendering

Charliegoo — Sun, 06 Nov 2022 10:16:55 GMT

did you resolve this or are you stuck with the camera?

Re: Very Slow Doorbell View Rendering

Dhil — Tue, 08 Nov 2022 12:08:56 GMT

The Agents seem to be eager to close the tickets without resolving the issues. But my doorbell is still very slow.

Re: Very Slow Doorbell View Rendering

Bdubb78 — Tue, 08 Nov 2022 22:20:58 GMT

I have the same.problem and have had it since I got it as well. I also find that the delay happens all the time with a doorbell ring as opposed to accessing the camera.

Re: Very Slow Doorbell View Rendering

Charliegoo — Fri, 18 Nov 2022 07:51:21 GMT

Any agents picking this up?

Re: Very Slow Doorbell View Rendering

viralpatel79 — Wed, 23 Nov 2022 05:10:30 GMT

I’m having the same issue. Such a waste of my money. I just replaced my doorbell with Ring one and it’s blazing fast. Never going back to Google again. If they can’t resolve or even care to respond

Re: Very Slow Doorbell View Rendering

Jon604 — Sat, 26 Nov 2022 09:54:21 GMT

I had high hopes for the nest battery doorbell. Huge lag and my high speed wifi 6 router is 7 ft away. Takes 20 seconds to stream and sometimes the video doesn't work at least a 5 sec delay in the ring

Re: Very Slow Doorbell View Rendering

Dhil — Sat, 26 Nov 2022 11:15:58 GMT

My issue was that the doorbell was taking a long time for the video to load on the nest app.

I think I solved the problem by Turning off the option on my router to have 2.4 gig and 5 gig Wi-Fi so I'm only using 2.4 gig now and it seems to have speeded it up things.

Feedback if this resolves your problem.

Re: Very Slow Doorbell View Rendering

Charliegoo — Mon, 28 Nov 2022 16:37:03 GMT

It took 12 seconds from time of door bell and notification. By the time I logged in the van had left!
google agents , any help ?