topic Camera notifications no longer working in Cameras and Doorbells

Camera notifications no longer working

Wes-cullom — Wed, 03 Apr 2024 12:42:58 GMT

About two days ago, my Google nest cameras stopped sending any type of notifications to mine, and my wife's phone. I have done the following trouble shooting:

1. Restarted both devices

2. Reinstalled the Google home app.

3. Cleared the cache for the home app

4. Toggled camera notifications on/off in both phone settings and the Google Home App

5. Left the Home in the app, and rejoined it.

The cameras are still recording events that I can see in history, but I no longer get push notifications for them.

Re: Camera notifications no longer working

Lsiraqse — Fri, 05 Apr 2024 01:51:10 GMT

This is what exactly is happening to me too currently. Have not changed any settings. Cameras are live and I can pull them up to view history but Nest stopped sending push notifications. Have done all the same troubleshooting steps, still not working.

Re: Camera notifications no longer working

orellanaortiz — Wed, 10 Apr 2024 23:52:54 GMT

Hi @Wes-cullom and @Lsiraqse,

Thanks for posting about the trouble with your camera notifications. Great troubleshooting so far, @Wes-cullom! Here are some additional steps you can try:

Important checks:

Make sure you're signed into the correct account in the Google Home app. You can only receive notifications for the homes associated with your current account.
Verify that your camera is powered on. Most Nest cameras need to be plugged in, while battery-powered ones need to be charged.

Additional troubleshooting:

If you've set up Activity Zones, ensure the camera isn't pointed to an excessively bright or dark area.
Delete and recreate Activity Zones if there's any overlap.

To help us diagnose further:

Have you tried using a different mobile device to receive notifications?
Did you set up email notifications (in addition to push notifications)? If so, check your spam folder.
Is Airplane mode or Do Not Disturb mode enabled on your phone?

Let us know how it goes!

Regards,

Angel