topic Re: No qr or code legible in Cameras and Doorbells

No qr or code legible

Arntzfamily5 — Thu, 04 Apr 2024 21:48:47 GMT

We moved and brought our nest cameras with us. One got scratched and I cannot read the qr or code. I don’t have the serial number and the camera was removed from my app. How can I set up this camera????

Re: No qr or code legible

MplsCustomer — Thu, 04 Apr 2024 22:10:52 GMT

@Arntzfamily5

Sadly and unfortunately, Google Nest requires either a QR code or a 6-character alphanumeric Setup Code in order to install or reinstall a Google Nest camera or doorbell. That's why for years we've written down our Setup Codes in case we need to reinstall.

You could try contacting Support, but I suspect they can't do anything. Good luck:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: No qr or code legible

colgbo — Fri, 05 Apr 2024 13:31:25 GMT

If it is a newer camera try removing the bottom plate. The newer cameras have the install code under the bottom plate.