topic Re: Missed the Dropcam replacement offer from April in Cameras and Doorbells

Drop Cam Replacement Offer

Vincefont — Thu, 29 Feb 2024 21:31:37 GMT

I received an email on April 7, 2023 and another email today informing me about my free Drop Cam replacement. When I click on the link on either email, I get directed to the website to buy a Drop Cam and on the checkout page, I'm being charged $107.74. I'm hesitant to press "confirm purchase" because a rebate wasn't applied. There is an ability to add a promo code but there was no promo code on either email.

Missed the Dropcam replacement offer from April

jack3127724354 — Sat, 05 Aug 2023 17:21:46 GMT

I never saw the replacement offer. It probably went to my wife's old hottmail account which she frequently cleans up, Her Junk mail there get autmatically deleted a fte r a month or so.

Can you resend it to her email (which we originally used to setup dropcam about 10 years ago) or to my Gmail?

Re: Missed the Dropcam replacement offer from April

MplsCustomer — Sat, 05 Aug 2023 18:32:04 GMT

@jack3127724354

Judging from other posts in this forum, the Dropcam replacement offer went only to customers whose Dropcams were active on a Nest Aware subscription a month before the April 8 offer, so the offer should have gone to the email attached to your Nest Aware subscription.

I don't know how or even whether you can get a replacement email. If you want to contact Support, you can use the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Missed the Dropcam replacement offer from April

zoeuvre — Thu, 10 Aug 2023 16:16:44 GMT

Hi folks,

@jack3127724354, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. You may also check on this article to learn more about it. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Missed the Dropcam replacement offer from April

jack3127724354 — Fri, 11 Aug 2023 18:26:28 GMT

Here is the latest. I used the instructions from MplsCustomer and contacted Google/Nest support. I was surprised how easily I got a real person. After going through two levels and multiple account verifications and holds their story is that it is too bad I don't have that email from April (if they ever sent me one) because that seems to be the only way to get the offer code. They cant just re-send it. They are escalating to Engineering (do we really need engineering to get me an offer code?) and will get back to me in the next day or two. They did not sound optimistic. I have subscribed to nest aware for 10 years and have 3 cameras so I should get two free new ones. I will update everybody once they get back to me.

Re: Missed the Dropcam replacement offer from April

jack3127724354 — Tue, 15 Aug 2023 06:44:34 GMT

They came through and sent me a promo code today.. Just ordered my two free nest cams. Thanks to everybody for the assistance!

Re: Missed the Dropcam replacement offer from April

EdmondB — Tue, 15 Aug 2023 22:51:23 GMT

Hi there,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Best,
Edmond

Re: Missed the Dropcam replacement offer from April

tbtbtb — Sun, 27 Aug 2023 06:54:42 GMT

Good luck with that. I had the hardest time trying to get anyone to talk to about the same situation as you! When I finally got someone on chat, after going through probably 10-15 internet "help" pages, the guy wanted 90 minutes access to my Nest cameras. I said no way - that I will switch to another vendor and get a different brand of camera. I have 4 Dropcam cameras that I am going to disassemble before tossing them into the local "e-waste" bin. Luckily, my subscription ends in March, 1 month before the end, so I won't really lose much money on that year subscription. I also have been a customer about 10 years and never received an email and was wondering if maybe they didn't want to send me the 2 free cameras? Doesn't matter, going to go with Ring since I am already a customer. Good luck to you, but don't hold your breath!

Re: Missed the Dropcam replacement offer from April

Lance_L — Sun, 27 Aug 2023 20:35:05 GMT

Hello everyone,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues redeeming your offers. No worries; I’m here to help.

@jack3127724354, I’m glad to hear that your concern has been resolved. Reach out if you have any questions in the future.

@tbtbtb, I’d like to dig deeper into this. Please fill out this form with all the needed information, then let me know once you're done.

I appreciate your help, MplsCustomer, Zoe, and Edmond.

Best,

Lance

Re: Missed the Dropcam replacement offer from April

tbtbtb — Mon, 28 Aug 2023 00:42:22 GMT

Lance,

Thank you for emailing me with the form - I have completed it. Thank you.

Re: Missed the Dropcam replacement offer from April

Lance_L — Mon, 28 Aug 2023 01:05:07 GMT

Hi tbtbtb,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance

Re: Missed the Dropcam replacement offer from April

tbtbtb — Mon, 28 Aug 2023 01:15:31 GMT

Hi Lance,

Thank you very much! I really appreciate your help.

Re: Missed the Dropcam replacement offer from April

Lance_L — Mon, 28 Aug 2023 02:16:30 GMT

Hey tbtbtb,

It was my pleasure! Hang tight; the team will let you know once we have more information to share.

Cheers,

Lance

Re: Missed the Dropcam replacement offer from April

Susanjsass — Fri, 01 Sep 2023 13:43:23 GMT

I never received this offer and would like to replace my Dropcam Pro

Re: Missed the Dropcam replacement offer from April

tbtbtb — Fri, 01 Sep 2023 14:18:21 GMT

I went through the same thing and now onto about 5 emails about this. The latest email said I was approved and to click on the link to order "your new camera" (I thought I was supposed to get 2 free Nest cameras since I have 4 Dropcam cameras). So I clicked on the link and there was a $99 charge to add it to my cart. I replied back and said I did not want to buy a Nest camera - I thought I was to receive two free cameras. Anyways, onto email 6, not sure how long this process takes. It has been very frustrating. The Dropcam customer service was excellent and I was able to get ahold of them by phone. I have searched and searched for a phone number to call for this Nest issue and cannot find one and have been going in circles.

Re: Missed the Dropcam replacement offer from April

jack3127724354 — Fri, 01 Sep 2023 17:32:08 GMT

From my previous posts: I used the instructions from MplsCustomer and contacted Google/Nest support. I was surprised how easily I got a real person. After going through two levels and multiple account verifications and holds their story is that it is too bad I don't have that email from April (if they ever sent me one) because that seems to be the only way to get the offer code. They cant just re-send it. They are escalating to Engineering (do we really need engineering to get me an offer code?) and will get back to me in the next day or two. They did not sound optimistic. I have subscribed to nest aware for 10 years and have 3 cameras so I should get two free new ones. I will update everybody once they get back to me.

Afew days later:They came through and sent me a promo code today.. Just ordered my two free nest cams. Thanks to everybody for the assistance!

Re: Missed the Dropcam replacement offer from April

feeshmon — Fri, 01 Sep 2023 19:55:27 GMT

When you are eagerly upgrading, keep in mind that Google will force you to use the Google Home app for cameras. Nest app WILL NOT WORK with new cameras. And needless to say, Google Home is a big step backwards. No PC/browser capability. Multiple steps to get to cameras on mobile.

Stick with your Dropcams until they die.

Re: Missed the Dropcam replacement offer from April

tbtbtb — Fri, 01 Sep 2023 20:26:35 GMT

Dropcam also had great customer service. Once the Dropcam cameras are no longer supported in March, I will probably close my account and continue with my Ring that I have recently started using indoors. It has been quit a struggle trying to get my 2 free Nest cameras - I am on about email #8 or 9 back and forth. Very draining.

Re: Missed the Dropcam replacement offer from April

EdmondB — Fri, 01 Sep 2023 20:46:10 GMT

Hello everyone,

@tbtbtb, i’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Can you please share your case ID so that we can check if there is any update from our support?

@Susanjsass, we'd like to know more about this. Please fill out this form so we can investigate further.

@feeshmon, we hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. There is already a webapp for the Google Home app, which is https://goo.gle/2UZL8VI, but we're still in beta and working on adding an option to save or download a video, like on https://goo.gle/2qjvVSU.

@jack3127724354, thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Thanks for the help, @Lance.

Best,

Edmond

Re: Missed the Dropcam replacement offer from April

Blavid1 — Mon, 04 Sep 2023 13:15:10 GMT

Hello EdmondB,

Where can I found a replacement email for my Google Store discount for my Dropcam? Can this be resent? I have been a Nest Aware/Dropcam user for a few years.

Thank you!