topic Re: Unable to reuse Nest outdoor camera at new house in Cameras and Doorbells

Unable to reuse Nest outdoor camera at new house

Fabsmom — Fri, 12 Apr 2024 16:02:24 GMT

We had an outdoor (battery powered) camera installed at our previous house. When we sold the house, I removed that location (and the associated devices) from my google account. Now we have a new house and I want to reuse my camera. But when I go through the process to add the device to my new location, I always end up at "something went wrong". I have tried restarting my phone as well as pushing the reset button on the back of the camera. Any suggestions are appreciated.

Re: Unable to reuse Nest outdoor camera at new house

MplsCustomer — Fri, 12 Apr 2024 18:58:26 GMT

@Fabsmom

For the "factory reset", did you press and hold the reset button for at least 12 seconds, getting a blinking yellow status light (4 times) and a countdown tone at 10 seconds, and a steady yellow status light at 12 seconds, followed by a confirmation tone, as described here?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=634943069392715873-NC#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

Re: Unable to reuse Nest outdoor camera at new house

Fabsmom — Fri, 12 Apr 2024 19:46:53 GMT

It appears that I did not hold the reset button long enough. I tried it again and it worked. Thank you very much!

Re: Unable to reuse Nest outdoor camera at new house

MplsCustomer — Fri, 12 Apr 2024 21:01:31 GMT

@Fabsmom

You're welcome!