topic Re: Nest Doorbell (battery) latch stuck, not able to mount anymore after charge in Cameras and Doorbells

Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

hueitzu — Mon, 15 Apr 2024 01:03:22 GMT

I took my Nest Doorbell (battery) off to charge it but the latch is stucked so I can't mount it back to the mounting plate anymore.

Re: Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

MplsCustomer — Mon, 15 Apr 2024 14:06:44 GMT

@hueitzu

I often see posts like yours in this forum about mounting problems with the battery doorbell. You could try contacting Support to see if yours needs replacing under warranty:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

hueitzu — Mon, 15 Apr 2024 14:35:27 GMT

Thanks @MplsCustomer

My device is a few months out of warranty so I'm not sure a replacement will be possible. I wonder if there is a way to fix the mechanical issue since the whole door bell is still working great.

Re: Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

MplsCustomer — Mon, 15 Apr 2024 15:34:43 GMT

@hueitzu

I've seen a couple of posts where customers applied a very small amount of WD-40 to the latch to get it unstuck.

Re: Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

hueitzu — Tue, 16 Apr 2024 00:37:19 GMT

@MplsCustomer

I also found the WD-40 solution in Nest Doorbell (Battery) Stuck Latch - Fix disucssion. I tried it and it worked for me. Thanks a lot for the help!