topic Re: Google Net Doorbell and Home devices in Cameras and Doorbells

Google Net Doorbell and Home devices

BKNY10018 — Thu, 11 Apr 2024 02:16:03 GMT

My husband just passed away, I work overseas.

The Google next doorbells and Google home device screens are all in his name and I don't know his unlock code, he knew all mine :-).

I sent a request to google to access his account, but they've asked for a court order.

Is there a simpler way to reset the nest doorbell, next max pro display etc to my google home? I've just set up my own account with new Nest floodlight cameras etc at the property.

Password security is obviously important but in this digital age when some one passes its a mess with no paperwork.

Re: Google Net Doorbell and Home devices

MplsCustomer — Thu, 11 Apr 2024 16:28:15 GMT

@BKNY10018

Maybe this link will help:

https://support.google.com/accounts/troubleshooter/6357590

You could also do a factory reset on all of your Google Nest devices (and then reinstall them):

https://support.google.com/googlenest/answer/9252162

https://support.google.com/googlenest/answer/7073477

https://support.google.com/googlenest/answer/9247296

Some 1st gen Google Nest cameras and doorbells have no factory reset button and can only be factory reset by removing them from the Google Nest app, which you can't do. Some posts in this forum suggest waiting for up to 60 days until any Nest Aware subscription has expired, and then attempting to reinstall.

Re: Google Net Doorbell and Home devices

BKNY10018 — Thu, 11 Apr 2024 20:55:36 GMT

thank you yes i submitted the form to google but will try the factory reset links. Appreciate your help 🙂

Re: Google Net Doorbell and Home devices

BKNY10018 — Tue, 16 Apr 2024 06:30:53 GMT

Ok the reset for the Doorbell worked a treat!

THE google displays though after factory re-set still say they're linked to another account and I cant get it sorted? \\Kinda frustrating none of the good products have versions or names on the boxes they came in.

Re: Google Net Doorbell and Home devices

ByronP — Tue, 16 Apr 2024 16:38:16 GMT

Hi BKNY10018,

Thank you for posting, and I really appreciate the help, @MplsCustomer. I'm sorry for the inconvenience that you have with your Nest Display; this could be frustrating to set up.

I just want to double check. What type of Nest Display do you have?

If you have a Nest Hub Max and it still shows the message that it is linked to an existing account, please follow the below instructions:

Factory reset the Nest Hub Max (again).
Create a new home structure.
Leave the Nest Hub Max offline for more than 48 hours.
Set up the Nest Hub Max on the new home structure.

Let me know if this was helpful.

Regards,

Byron