topic Re: Nest Warranty - Who can I speak to other than support? in Cameras and Doorbells

Nest Warranty - Who can I speak to other than support?

Fali01 — Wed, 17 Apr 2024 18:00:53 GMT

So I've been dealing with google support for almost 3 months on this now. Finally got someone to get me a replacement but they sent it to the wrong address, 7 hours away from me. Spoke to support again and again and again, they keep telling me to speak to the courier. The courier cant do anything because it was delivered to the correct address that was on the mail label.

This is a advanced RMA so google wants to charge me for replacement they sent out which I didn't receive AND I would be without my already broken one.

Any ideas?

Re: Nest Warranty - Who can I speak to other than support?

MplsCustomer — Wed, 17 Apr 2024 19:24:32 GMT

Google Nest Community Specialists: You should address Google Nest's failure to handle this customer's RMA. It's one of two reported just today; this is the other:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-logged-a-fault-6-weeks-ago-and-it-s-still-pending/td-p/614040

Re: Nest Warranty - Who can I speak to other than support?

JillG — Wed, 17 Apr 2024 19:57:29 GMT

Hi @Fali01

Reply with your case number(s) and I can forward it over to the Community Specialists. They may be best able to sort this out.

Re: Nest Warranty - Who can I speak to other than support?

Fali01 — Wed, 17 Apr 2024 20:30:20 GMT

Here's all my conversations going months back.

5-5986000036053

6-5855000035498

2-0908000036572

1-5332000035822

4-5605000035817

3-7509000035957

I also have an RMA number if needed.

Re: Nest Warranty - Who can I speak to other than support?

sicsacol — Thu, 18 Apr 2024 00:42:40 GMT

Hi Everyone,

Thanks for reaching out. Sorry to hear you're experiencing inconvenience in this process.

@MplsCustomer @JillG Thanks for your help, I really appreciate it.

@Fali01 I've reviewed the case number you provided. My team is working on it, and you should also receive an email with more updates soon.

I truly appreciate your patience and effort in trying to resolve this issue. If you have any further questions, feel free to reply to this post.

Regards,

Jonathan