topic Re: Video History gone and subscription question in Cameras and Doorbells

Video History gone and subscription question

Javier69 — Sat, 27 Nov 2021 03:04:23 GMT

Hi, I have a Nest Outdoor Indoor Battery Cam. Suddenly video history gone! My subscription nest end already but I'm not even sure if I did subscription or is automatic. Anyway, I need it back because I'm in the middle of a package claim. Got 2 question: First how I get back my video history and second if I renew my subscription, could I be able to recover my video history? Thanks

Re: Video History gone and subscription question

theman1 — Sun, 28 Nov 2021 00:44:50 GMT

Video is deleted after 3 hours. Once it is gone it is gone i am afraid.

Re: Video History gone and subscription question

Brad — Thu, 06 Jan 2022 21:31:03 GMT

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Video History gone and subscription question

James — Thu, 27 Jan 2022 21:08:38 GMT

Hello Javier69,
Just wanted to check in here to see if you were able to see Brad's previous reply? Do you still need help? Let us know when you can.

Thanks,
James

Re: Video History gone and subscription question

Brad — Fri, 28 Jan 2022 22:47:53 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.