topic Re: Nest Camera cant detect anything in Cameras and Doorbells

Nest Camera cant detect anything

Thll — Wed, 24 Apr 2024 20:22:21 GMT

Nest outdoor camera no longer detecting anything. Moved the camera from one side of the yard to the other. It can no longer pick up people, dogs, motion, anything. I know this because it faces the same direction as my nest doorbell and it picks up everything. I use this nest cam to pick up blind spots the door bell cant see.

That being said, I have changed the zones, all the settings, reset, everything. Do i need to do a factory reset or what do I do? From checking on here it seems like a lot of people have this same issue with no support.

Re: Nest Camera cant detect anything

Thll — Thu, 25 Apr 2024 18:19:04 GMT

Come on help me out here. It was 150$ plus your 8$ per month.. how do I get a refund for this. Why cant you guys support your products anymore. First the thermostat now this

Re: Nest Camera cant detect anything

ByronP — Sat, 27 Apr 2024 18:29:02 GMT

Hi Thll,

Thank you for posting. I'm sorry that the camera doesn't record anything; this could be frustrating, especially if you already paid for a subscription. Help's here.

There is a good article you can check to troubleshoot the event video history and fix the problem. Also, please check your subscription to see if it is still active on your Nest camera. Sometimes, after you remove the camera to a different location, it is removed from the home structure that was originally located and you miss the events.

If none of the steps didn't work, please try to do a factory reset of your Nest Camera and re-add it again.

Let me know if you need more assistance.

Regards,

Byron

Re: Nest Camera cant detect anything

Thll — Tue, 30 Apr 2024 04:37:40 GMT

For starters I did not recommend your answer. Why did it do that? This is not good support. No the troubleshooter fails, the factory restart doesn't fix it. How do I get a refund

Re: Nest Camera cant detect anything

ByronP — Tue, 30 Apr 2024 15:46:24 GMT

Hi Thll,

Thank you for posting. I'm sorry that the previous steps didn't work for you.

For your concern, please fill out this form. Our specialist will reach out to you and check the options available for better assistance.

Let me know once you're done.

Regards,

Byron

Re: Nest Camera cant detect anything

Thll — Wed, 01 May 2024 13:27:57 GMT

I already filled that out, I already tried contacting Google nest support, chat, email, phone.. how do I fix this? This is a basic feature of the camera is it not? It's clean and less than a year old

Re: Nest Camera cant detect anything

ByronP — Thu, 02 May 2024 15:29:32 GMT

Hi Thll,

Thank you for posting. I'm sorry for the delay in response. I got your form, and our specialist will reach out to you soon.

Please keep me posted.

Regards,

Byron