topic Regarding Nest Cam Battery Model Recording Issue in Cameras and Doorbells

Regarding Nest Cam Battery Model Recording Issue

jkoo — Wed, 08 May 2024 13:48:06 GMT

I wanted to figure out regarding an issue I've been experiencing with my Nest Cam battery-powered model.

I've been using the model with a constant charging cable connected to keep it powered at all times, but I've noticed that the recording history seems to disappear after just a few hours. Interestingly, I have another model without a battery that doesn't exhibit this issue at all.

I am currently subscribed to the paid subscription model.

Has anyone else encountered a similar problem or have any insights into what might be causing this issue? I would greatly appreciate any advice or suggestions you might have.

Thank you in advance for your help.

Re: Regarding Nest Cam Battery Model Recording Issue

MplsCustomer — Wed, 08 May 2024 17:24:32 GMT

@jkoo

If you go to your battery camera in the Google Home app, and go to Settings | Video | Video History, what options do you have and which one do you have selected?

Is your problematic battery camera in the same Google Nest "home/structure" as your other camera and your Nest Aware subscription?

Is your "constant charging cable" one of Google Nest's optional power cables for the battery camera?

If you go to Settings | Battery for your problematic battery camera in the Google Home app, does it show "Plugged in" with an infinity symbol?