topic Cannot connect my camera in Cameras and Doorbells

Cannot connect my camera

Matern — Thu, 09 May 2024 22:25:30 GMT

Cannot connect my new indoor wired 2nd generation Google Nest cam

Re: Cannot connect my camera

MplsCustomer — Fri, 10 May 2024 00:02:57 GMT

If you want to get suggestions from other customers in this community forum, can you share some specifics on what's happening? You mentioned having a 2nd gen Google Nest Cam, but you selected "Nest app (iOS)". The 2nd gen cameras and doorbells only get installed in the Google Home app.

Or you can try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Cannot connect my camera

tajennifer — Sun, 12 May 2024 23:09:56 GMT

Hi everyone,

Thanks for posting. @MplsCustomer thanks so much for sharing that information! It's a valuable resource for the community.

@Matern, I'm sorry to hear that you are having issues trying to connect your camera. But don't worry we can help. In this case you can check the "Set up and connect Nest camera" article for more information about how to get your camera on the app. If you've already reviewed this article and are still facing issues, you can also refer to the troubleshooting steps mentioned by MplsCustomer.

Please let me know how it goes.

Regards,

Jenny