topic Re: Doorbell Camera not showing history in Cameras and Doorbells

Doorbell Camera not showing history

Cerryswakefield — Wed, 19 Jun 2024 19:39:50 GMT

My wired doorbell camera is only showing me history up to last Sunday (4 days) I pay for the subscription which it does say I have and a says I should have 30 days of activity history but it is no longer showing it.

Re: Doorbell Camera not showing history

Grayj25 — Thu, 20 Jun 2024 00:14:32 GMT

Same issue, very frustrating

Re: Doorbell Camera not showing history

MplsCustomer — Thu, 20 Jun 2024 15:18:33 GMT

@Cerryswakefieldand @Grayj25

Are you both saying that you have had a Nest Aware subscription with video history going back 30 days, and your subscription is still active, but now your video history ends several days ago?

You can check your subscription on the Subscription Management page here:

https://store.google.com/subscriptions

If you go to your camera in the Google Home app and go to Settings | Video | Video history, which option is checked?

Re: Doorbell Camera not showing history

Cerryswakefield — Thu, 20 Jun 2024 15:27:56 GMT

Hello,

Yes this is correct, I have "Nest Aware - with 30 days of event video history" but it is still only showing to last Sunday 16th. I have had my subscription for over a year now never had this issue before.

Re: Doorbell Camera not showing history

amym1 — Mon, 24 Jun 2024 18:28:48 GMT

Same issue here

Re: Doorbell Camera not showing history

MplsCustomer — Mon, 24 Jun 2024 18:55:58 GMT

@Cerryswakefield, @amym1 , and @Grayj25

If you have a currently active "Nest Aware" subscription with 30 days of event video history but the history ends several days ago and you are not filtering out those events in the Google Nest app or have not turned off event recording in the Google Home app, then it seems something odd is going on.

Did all of your notifications also quit several days ago?

Whatever it is, it does not seem to affect "Nest Aware Plus" subscriptions (which we have).

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159