topic Re: Nest camera setup stuck at last step ("getting your device ready") in Cameras and Doorbells

Nest camera setup stuck at last step ("getting your device ready")

dmrosenthal — Sat, 22 Jun 2024 11:18:08 GMT

I've tried factory resets, re-installing the Nest app, and resetting my wireless router. Same thing happens every time. I get through the entire setup process, including seeing the live video feed, but get stuck on the screen where it says, "getting your device ready." I get an error message saying, "Something went wrong. Setup is taking longer than expected."

When I exit setup, I can see the camera in the app and view video clips in the "Activity" tab. However, I can't see a live video feed.

Please help!

Re: Nest camera setup stuck at last step ("getting your device ready")

dmrosenthal — Sat, 22 Jun 2024 17:09:37 GMT

Correction: In my original message, I said “Nest app” but I meant “Google Home app”

Re: Nest camera setup stuck at last step ("getting your device ready")

cdr — Sun, 23 Jun 2024 01:29:18 GMT

Same problem for me. On two separate brand new Google cameras. Even though I already have a Google cam set up on this Google Home.

Re: Nest camera setup stuck at last step ("getting your device ready")

Casper232 — Sun, 23 Jun 2024 03:27:56 GMT

Contacted Google the past 5 days. No word on when the Google Home App will be fixed for adding cameras. All I get is their engineers are aware and working on the issue. Device will show in app if you quit the setup "setup is taking longer than expected". Cam is listed in devices but has an exclamation mark and no live view. If selected it will bring you to device settings. Activity zones are picking up motion on floodlight cam and I am able to see clips. All I was told was hang tight and try to re-add in 3-5 days. Crazy how my other floodlight I added the day prior and had no issues. Google and their updates. Would have been nice to have a service bulletin vs going on a ladder in a heat wave thinking it was the actual camera.

Re: Nest camera setup stuck at last step ("getting your device ready")

Porridgelad — Sun, 23 Jun 2024 11:10:19 GMT

Seeing the same issue with a new indoor cam Gen 2.

Multiple factory resets, WiFi, router resets. Tried on iOS and Android all to no avail

You've heard it's an issue on their end at the moment @Casper232 ?

Re: Nest camera setup stuck at last step ("getting your device ready")

MrsF — Sun, 23 Jun 2024 18:24:26 GMT

Having the same issue. Please help

Re: Nest camera setup stuck at last step ("getting your device ready")

rdotwoolley — Sun, 23 Jun 2024 19:02:00 GMT

I’m confident the app or the backend is not functioning correctly. I’m setting up doorbells and cameras and none of them complete setup. Used different devices to do the setup (iPhone, iPad) tried all sorts of networking shenanigans. Google: please address this quickly.

Re: Nest camera setup stuck at last step ("getting your device ready")

dac1 — Sun, 23 Jun 2024 19:18:51 GMT

Same Issue. Any update on when it will be fixed.

Re: Nest camera setup stuck at last step ("getting your device ready")

Casper232 — Sun, 23 Jun 2024 20:58:42 GMT

Correct. Both reps on different days. I have the email as well. I went ahead and removed my 2nd wired indoor camera too and tried to re-add and it has the same issue of "setup taking longer than expected". Attempted on ios and android. Threw on my old ac router (non mesh) and even changed bands on 2.4 and 5ghz, factory reset the cameras and still same issue. Moved my Orbi Rbk852 satalite basically on top of the floodlight cam and still same issue. Last correspondence was yesterday, stating engineering is working to get this resolved and patience is virtue.

Re: Nest camera setup stuck at last step ("getting your device ready")

cdr — Mon, 24 Jun 2024 02:58:39 GMT

I spoke to two reps on two different days. First rep concluded it was a hardware problem. Then the same thing happened on a second new camera. Second rep escalated to higher level; they couldn't fix it either. That rep said that "engineering" would contact me, but they haven't. So frustrating.

Re: Nest camera setup stuck at last step ("getting your device ready")

rdotwoolley — Mon, 24 Jun 2024 21:30:25 GMT

I just redid a device setup and it worked. Perhaps they have fixed the bug!

Re: Nest camera setup stuck at last step ("getting your device ready")

rdotwoolley — Mon, 24 Jun 2024 22:10:13 GMT

Second device worked after a factory reset

Re: Nest camera setup stuck at last step ("getting your device ready")

Casper232 — Tue, 25 Jun 2024 02:20:43 GMT

Yeah, floodlight cameras added now and showing live view in the google home app