topic Re: Library > Loading Error > Unable to load Library in Streaming

Library > Loading Error > Unable to load Library

onitafmw55 — Wed, 26 Jan 2022 10:37:01 GMT

Hello since yesterday on my Chromecast with Google TV device. I got an error in the library section. "Loading Error Unable to load Library" with a Retry button. Retry doesn't work. Restarting doesn't work. Pulling the plug, doesn't work. Clearing the cache doesn't work. Resetting my router (which works fine) doesn't fix anything. I have plenty of space.

What can I do here? Is this an issue on Google's end. Is it a device issue?

Re: Library > Loading Error > Unable to load Library

rogere84 — Sat, 29 Jan 2022 07:53:45 GMT

Yep. I've also got this. Both of my Google TVs are doing it, but my children who are part of the family library don't have any problems in their bedrooms.

It's super annoying, given how much we've spent on content.

Re: Library > Loading Error > Unable to load Library

DuncanI1978 — Sat, 29 Jan 2022 08:49:10 GMT

I raised a case about this on Monday and as of yesterday google are still "researching".

My chromecast with google tv wont show my library but I can still see it on my phone. No issues playing back anything so far but I just can't browse the collection on the chromecast. I have to search directly for things I want to watch.

Also found this reddit thread with people having similar issues https://www.reddit.com/r/Chromecast/comments/sd393u/loading_error_unable_to_load_library_issue/

Google are aware of it but more than a week with no indication of a fix or even what the problem is.

Re: Library > Loading Error > Unable to load Library

DuncanI1978 — Sat, 29 Jan 2022 08:51:52 GMT

Same. I've got a library of several hundred films. Starting to wish I'd invested in amazon instead. Don't seem to have half the issues google has - this glitch is the most recent one. What really annoys me is how many duplicate versions of things they are and when you search for a film you own, you get a different record that asks you to pay again.

Not being able to access the library in super annoying as it's the only way you can find some films.

Re: Library > Loading Error > Unable to load Library

rogere84 — Sat, 29 Jan 2022 12:54:22 GMT

Yeah, we're sitting near a thousand movies and shows. Our issue is the Google TV is in the living room and another in the master bedroom, my wife relies on my account being on the Google TV as some of the movies were bought before the whole family library concept came out.

I'm sure it'll be resolved by Google, but glad they are aware. I'll hop on a support with them Monday and report it properly just so it's taken a bit more seriously on their side.

I'd say I'm glad someone else is experiencing it, and to be honest, I probably am, but this shouldn't have happened in the first case.

I do wonder whether it's something to do with the number of items in the library. Maybe they thought someone couldn't reach over a couple hundred items.

Re: Library > Loading Error > Unable to load Library

DuncanI1978 — Sat, 29 Jan 2022 13:17:17 GMT

I really don't know. I'm not convinced google has the best media database and their support with problems has been patchy to say the least

Re: Library > Loading Error > Unable to load Library

Wiederman — Tue, 01 Feb 2022 19:21:46 GMT

Having the same issue here

Re: Library > Loading Error > Unable to load Library

Wiederman — Tue, 01 Feb 2022 19:25:28 GMT

Coming from the Amazon ecosystem I can say the duplicate issue exists there as well... Got tired with how slow fire stick is also my fire tv stick 4k max keeps asking to delete apps to create storage even though in setting it says there is plenty... Trust me grass is not greener on the other side

Re: Library > Loading Error > Unable to load Library

ColeKing88 — Tue, 01 Feb 2022 19:33:18 GMT

I am having the Same issue on all my Chromecasts with google tv devices.

Re: Library > Loading Error > Unable to load Library

rogere84 — Tue, 01 Feb 2022 19:37:28 GMT

I've contacted Google about this. Here's what I've had back so far. Based on what they've written, I think it must be an unknown bug, although perhaps there's a larger issue that their development team are trying to resolve

From Google support:

Thanks for replying to Google Support!

This email is in reference to the issue you're facing with your family library.

We appreciate your efforts in sharing the screenshot. We're looking into this issue and we will update you as soon as we have determined the next steps or have more details.

I may be in touch to request more information about this issue.

I really appreciate your continued patience and cooperation as we work to resolve this situation.

Re: Library > Loading Error > Unable to load Library

harv79 — Tue, 01 Feb 2022 19:39:46 GMT

Same issue here

Re: Library > Loading Error > Unable to load Library

DuncanI1978 — Tue, 01 Feb 2022 19:42:27 GMT

Same as they've said to me. Although strangely they also said they haven't had more reports of this issue.

Still waiting - been over a week now.

Re: Library > Loading Error > Unable to load Library

rogere84 — Tue, 01 Feb 2022 19:43:19 GMT

Anyone having this issue, please report it through Google support. I think the more evidence they have the better.

Re: Library > Loading Error > Unable to load Library

DuncanI1978 — Tue, 01 Feb 2022 19:43:44 GMT

The fact that it does resolve itself after a factory reset suggests an account related problem to me.

Re: Library > Loading Error > Unable to load Library

Darkseer — Wed, 02 Feb 2022 07:39:45 GMT

For those of you who are experiencing this issue you can ask Google assistant to open google play movies and tv to access your content

Re: Library > Loading Error > Unable to load Library

DuncanI1978 — Wed, 02 Feb 2022 07:42:08 GMT

Cheers, I can see the library on my phone and cast it to the TV. I can search for and play things I own on the CCwGTV. Just can't view the library on the device.

Re: Library > Loading Error > Unable to load Library

rogere84 — Wed, 02 Feb 2022 08:00:29 GMT

🤯 amazing! Thanks

Re: Library > Loading Error > Unable to load Library

Jeran — Wed, 02 Feb 2022 16:48:01 GMT

Hey there!

Thank you rogere84 and Darkseer for reaching out to support, as well as finding a work-around! I agree with rogere84 that if you are experiencing this issue, please submit feedback via the Google TV to let Google know about the issue and collect more data. The more feedback the engineering team can collect, the more efficiently they can work on the issue.

Best regards,

Jeran

Re: Library > Loading Error > Unable to load Library

Edelplastic — Sun, 06 Feb 2022 17:47:42 GMT

Yes. I also reported that issue. Thankfully i not the only one with that Problem

Re: Library > Loading Error > Unable to load Library

Jeran — Mon, 07 Feb 2022 16:40:04 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran