topic Re: Audio Sync Issues in Streaming

Audio Sync Issues

DJONES — Tue, 07 Dec 2021 03:35:07 GMT

This really cannot be stated enough given how many people have been complaining of display/audio sync issues going back to January of 2020, it's clear Google needs to acknowledge and address this issue. While using ANY app (Hulu, Discovery+, Netflix, Disney+, etc.) there is sometimes a (near) 5 second delay between lips moving and the accompanying audio. It isn't a matter of it being "out of sync", it isn't even close.

When this issue is present (not always) when you pause the video it takes the audio that same amount of time to pause. The video movement pauses but the audio continues.

Come on, Google. Get your developers off their butts and fix this issue. It's beyond ridiculous at this point. No other streaming provider; Roku or Apple TV has been so PLAGUED with this issue. You're either incompetent or complacent to the complaints submitted by customers.

Re: Audio Sync Issues

Travis814 — Wed, 15 Dec 2021 04:45:02 GMT

While I don’t support the language used here, but I can confirm this is still a real issue that also impact others. Please see https://support.google.com/chromecast/thread/75244430/chromecast-with-google-tv-audio-sync-issue?

Affected device: LG B8 with latest TV firmware

Re: Audio Sync Issues

Jeran — Fri, 04 Feb 2022 19:10:20 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Audio Sync Issues

Jeran — Tue, 08 Feb 2022 17:20:27 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Audio Sync Issues

Jeran — Wed, 09 Feb 2022 18:22:17 GMT

Hey there!

We haven't heard back from DJONES, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Travis814!

Best regards,
Jeran