topic chromecast help in Streaming

chromecast help

Skeeterzx250 — Sat, 05 Feb 2022 21:18:06 GMT

i dont know which gen i have . when i get to the end of setup it says cannot connect restart router. i did this 4 times. can someone help me get this working. thank you.

Re: chromecast help

JenniferV — Sun, 20 Mar 2022 23:08:39 GMT

Hi Skeeterzx250,

Thanks for reaching out and sorry for the late response. Let's sort this out.

Quick questions — is this an initial setup or working previously? If it’s working previously, have there been changes to the router settings/network?

Give these steps a try:

Adjust the settings of the setup device: Turn on Location Services (Android) and Turn on Bluetooth and Local Network Access (iOS).
Uninstall and reinstall the Google Home app.
Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
Try a different setup device.
Reboot your router, Chromecast and mobile phone.
Factory reset the Chromecast.

Keep me posted.

Thanks,

Jennifer

Re: chromecast help

JenniferV — Wed, 23 Mar 2022 23:45:19 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: chromecast help

JenniferV — Sun, 27 Mar 2022 00:21:43 GMT

Hey Skeeterzx250,

I haven’t heard from you in a while so I’ll be locking this thread if there's no update within 24 hrs. Should you still have other questions and concerns, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer