topic Re: 1gen chromecast connect issue in Streaming

1gen chromecast connect issue

ChromecastEvely — Thu, 09 Sep 2021 00:47:59 GMT

I have a 1st gen chromecast for years now. Today it showed that it could not log to my wifi. I have not changed the password for the wifi so I tried turning off the tv several times, this not worked. I reset manually the device and now it only says to download the google home app which I already have and when I try to look for the device it won’t show up on the list.

Please help!

Re: 1gen chromecast connect issue

David_K — Thu, 09 Sep 2021 13:27:22 GMT

Hi ChromecastEvely,

Not to worry! Let's try these steps:

Make sure your Chromecast is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
Turn OFF mobile/cellular data.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Reboot Chromecast by removing the power cable, then reconnect it.
Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
Restart the Google Home app.

Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
Turn Wi-Fi off and on again on your phone or tablet.
Reopen the Google Home app.

If none of the steps above help, I would factory reset your Chromecast once more and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

Re: 1gen chromecast connect issue

Jeran — Mon, 13 Sep 2021 15:57:46 GMT

Hey there ChromecastEvely,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: 1gen chromecast connect issue

Jeran — Wed, 15 Sep 2021 16:02:34 GMT

Hey there!

We haven't heard back from ChromecastEvely, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,

Jeran