topic Re: Google tv remote center button becoming unresponsive in Streaming

Google tv remote center button becoming unresponsive

PhDad — Tue, 08 Feb 2022 02:08:56 GMT

The center button on our remote is becoming unresponsive. All the other buttons function normally but we have to press the center button repeatedly for it to activate. Given it's the selection button, it makes things very difficult.

I can't find any information on how to get it replaced under warranty.

Re: Google tv remote center button becoming unresponsive

djtetei — Wed, 09 Feb 2022 06:34:16 GMT

If you want to replace your Chromecast device, contact the retailer from which you bought the Chromecast device.

Alternatively, you can use the software remote built-in to Google Home application.

Re: Google tv remote center button becoming unresponsive

JenniferV — Sun, 13 Feb 2022 22:59:22 GMT

Hi folks,

Thanks for answering, djtetei.

@PhDad, still need help with this? You could also try resetting your Voice Remote and Chromecast, then test.

Thanks,

Jennifer

Re: Google tv remote center button becoming unresponsive

JenniferV — Wed, 16 Feb 2022 23:04:53 GMT

Hi PhDad,

It's me again. I wanted to check back in should you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Google tv remote center button becoming unresponsive

PhDad — Thu, 17 Feb 2022 01:11:21 GMT

Resets haven't helped.

We bought it from the Google store in December 2020.

I honestly could not find a way to contact support in any meaningful way

Re: Google tv remote center button becoming unresponsive

JenniferV — Tue, 22 Feb 2022 18:20:06 GMT

Hi PhDad,

Sorry for the late reply. Could you try the additional steps below and let me know how it goes?

Check for pending remote software updates. Go to Settings > Remotes and Accessories > Remote update > Continue. The remote may briefly disconnect during the software update.
Forget the Chromecast Voice Remote. Go to Settings > Remotes and Accessories > Chromecast Remote > Forget.
Pair the remote. Go to Settings > Remotes and Accessories > Pair remote or accessory and follow the instructions on the TV.
Note: If applicable, you may also press the button on the Chromecast device for 1 second for the pairing to start.
Remove and replace the batteries in the Chromecast Voice Remote.

Thanks,

Jennifer

Re: Google tv remote center button becoming unresponsive

Jeran — Fri, 25 Feb 2022 18:21:30 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google tv remote center button becoming unresponsive

Jeran — Mon, 28 Feb 2022 18:32:24 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Google tv remote center button becoming unresponsive

Jeran — Tue, 01 Mar 2022 18:34:04 GMT

Hey there!

We haven't heard back from PhDad, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei and Jennifer!

Best regards,
Jeran