topic Re: Chromecast connected to old wifi in Streaming

Chromecast connected to old wifi

Sloanicole — Wed, 02 Feb 2022 13:37:21 GMT

Hello, I’m currently running my household completely on a wifi extender. It has never had any issues but my grandma changed the wifi name and now I have to change it on my chromecast. Problem is, I already deleted the device off my google home app so I can not factory reset or just change it in the settings. I’ve manually put the wifi name, password and security countless times but now it’s saying it can’t communicate with my iPhone while I’m trying to connect the chromecast to the new wifi name

Re: Chromecast connected to old wifi

JenniferV — Tue, 08 Feb 2022 17:43:44 GMT

Hi Sloanicole,

Thanks for reaching out. If there's any recent changes to the router settings like in your case the WiFi name was changed, you may try the steps listed below:

Check the Wi-Fi settings of the phone and connect directly to the Chromecast's temporary hotspot, Chromecast XXXX, or manually look for the previous name that has been used for the Chromecast device like Living Room TV or Bedroom TV, and then proceed with the normal setup.
Reboot the Chromecast.
Reboot the WiFi router.
Factory reset the Chromecast device. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Chromecast connected to old wifi

Jeran — Fri, 11 Feb 2022 17:50:24 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast connected to old wifi

JenniferV — Wed, 16 Feb 2022 17:02:16 GMT

Hi there,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

Re: Chromecast connected to old wifi

Jeran — Thu, 17 Feb 2022 17:04:41 GMT

Hey there!

We haven't heard back from Sloanicole, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran