topic Re: Chromecast with Google TV: unable to load library in Streaming

Chromecast with Google TV: unable to load library

DuncanI1978 — Mon, 24 Jan 2022 00:14:39 GMT

Had a chromecast with google tv for little over a year. No issues at all.

Today I get a message appearing in the library tab: "unable to load library".

Have tried a restart, factory reset, clearing cache and the device storage space, nothing seems to make any difference. I can still search for and play content I've bought but the library no longer works.

Any suggestions?

Re: Chromecast with Google TV: unable to load library

rogere84 — Sat, 29 Jan 2022 07:54:42 GMT

Right there with you. Both of my devices are doing the same thing.

Re: Chromecast with Google TV: unable to load library

DuncanI1978 — Sat, 29 Jan 2022 08:31:38 GMT

I'm still waiting for google to come back to me. Apparently they are looking into it.

I'm not sure it's an issue with the device, seems more like some sort of account corruption.

Re: Chromecast with Google TV: unable to load library

Dpopey — Sat, 12 Feb 2022 08:10:55 GMT

Having the same issue. Must be pretty embarrassing when your Google can't even display its own content on it's own device

Re: Chromecast with Google TV: unable to load library

DuncanI1978 — Sat, 12 Feb 2022 09:23:49 GMT

If you haven't already please raise a support case through Google as well as through the feedback feature of the CCwGTV

Re: Chromecast with Google TV: unable to load library

Jeran — Thu, 24 Mar 2022 21:00:08 GMT

Hey there,

I know this response is long overdue, but I wanted to double-check to see if anyone is still experiencing this issue. We had another thread with the same topic, and it seems like most people's library loading issue was resolved.

I look forward to your responses, and if you had any other questions or concerns, please let me know!

Best regards,

Jeran

Re: Chromecast with Google TV: unable to load library

Jeran — Mon, 28 Mar 2022 16:05:15 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with Google TV: unable to load library

Jeran — Tue, 29 Mar 2022 16:22:17 GMT

Hey there!

We haven't heard back from DuncanI1978, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran