topic Display panel in Streaming

Display panel

RachelK — Tue, 15 Feb 2022 10:07:48 GMT

Hi, I have a hisence TV with Google chromecast device. Easy to use and has voice button. Today there’s a display panel that’s blocking use of apps. It’s for a system upgrade (usually automatic) and I can’t navigate into the display panel to press ‘later’. I’ve tried everything in the settings to navigate or remove the display panel. Please help!!

Re: Display panel

Cathal_S — Tue, 15 Feb 2022 11:14:44 GMT

Hi RachelK,

Third party manufacturers that include the Google cast protocol are responsible for pushing updates to the devices they sell.

Please try switching your TV off at the power supply for a minute or two and then back on again. If that doesn't resolve your issue then please reach out to Hisence support for further help.

Regards,

Cathal

Re: Display panel

JenniferV — Mon, 21 Feb 2022 17:19:40 GMT

Hi folks,

Thanks for the help, Cathal_S!

@RachelK, how's it going? Do you still have other questions and concerns?

Thanks,

Jennifer

Re: Display panel

Jeran — Thu, 24 Feb 2022 17:28:59 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Display panel

Jeran — Fri, 25 Feb 2022 18:05:40 GMT

Hey there!

We haven't heard back from RachelK, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Cathal_S and Jennifer!

Best regards,
Jeran