topic Chromecast cannot be activated in Streaming

Chromecast cannot be activated

AndreF — Mon, 21 Feb 2022 15:02:37 GMT

Dear tech support,

First I verify my wifi is activated and I start google home I try to setup a new device an

youtube.com/watch?v=rmj4q1M-7h4

Re: Chromecast cannot be activated

JenniferV — Mon, 28 Feb 2022 00:20:48 GMT

Hi AndreF,

Thanks for posting. Let's sort this out.

Quick questions — what Chromecast device do you have? Also, are you also using the Device Utility app to activate your Chromecast?

In the video, it looks like your mobile data is also turned on. Please turn it and try to set up again the Chromecast and connect to your WiFi network. Also, if you are getting a message about AP isolation, please make sure to turn it off in your WiFi router. You may refer to your router manual or contact your WiFi manufacturer if you aren't familiar with your router settings.

Thanks,

Jennifer

Re: Chromecast cannot be activated

JenniferV — Thu, 03 Mar 2022 00:39:05 GMT

Hi there,

It's me again. How's it going — did those steps help?

Thanks,

Jennifer

Re: Chromecast cannot be activated

JenniferV — Sun, 06 Mar 2022 00:47:02 GMT

Hi AndreF,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer