topic Re: Chromecast with google tv an LG Monitor in Streaming

Chromecast with google tv an LG Monitor

gremlin17 — Sun, 12 Sep 2021 15:44:23 GMT

Hey guys, when i connect my chromecast with my LG Monitor (LG 27UN83A) and change to the hdmi source, I see the menu of chromecast for like 1-2 seconds and then it disappears and the monitor says, it can’t find a signal. I found some hints in the internet about turning off the hdmi deep color function which indeed helps for using it once. But everytime you use it again you have to change this setting. Does anybody know a workaround for this?

Re: Chromecast with google tv an LG Monitor

dustinblack — Mon, 20 Sep 2021 13:41:13 GMT

Link to old community post for reference:

https://support.google.com/chromecast/thread/76760599/can-t-get-chromecast-with-google-tv-to-work-with-my-lg-monitor?hl=en

Re: Chromecast with google tv an LG Monitor

dustinblack — Mon, 20 Sep 2021 13:42:06 GMT

I have this same problem with an LG 32BN88U monitor. I have to play a game every time I switch the input to the HDMI port for the CCWGTV, disabling or enabling the HDMI ULTRA HD Deep Color option.

Re: Chromecast with google tv an LG Monitor

gremlin17 — Mon, 20 Sep 2021 20:17:33 GMT

I found the old post too, but it's closed without any sufficient solution. Is this in fact a chromecast or a LGTV problem, what do you think?

Re: Chromecast with google tv an LG Monitor

Jeran — Fri, 24 Sep 2021 18:24:40 GMT

Hey there,

I'm real sorry about the late response, thank you for being patient! Were you able to figure out this monitor issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

When did this issue start happening?
What type of Chromecast do you have?
Do your devices meet the Chromecast requirements?

The Chromecast devices were designed require a TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. HDCP 2.2 is required to support 4K content. While the Chromecast can work some monitors, Google wouldn't have much information on how to get it set up properly since it's not technically supported.

I'm sorry I couldn't have been more help, but if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

Re: Chromecast with google tv an LG Monitor

dustinblack — Tue, 28 Sep 2021 15:58:55 GMT

This has been happening for me since the first time my Chromecast was connected to my LG Monitor.
I am using a Chromecast w/ Google TV
My LG monitor 32BN88U-B supports HDCP 2.2

Re: Chromecast with google tv an LG Monitor

Jeran — Wed, 29 Sep 2021 16:44:04 GMT

Thanks for the response! With that deep color function being an LG monitor function, I'm not sure if there is any workaround on the Google side of things. I would reach out to LG support and see if they would have a way of keeping that setting turned off.

I'm sorry I couldn't have been more help, but if you had any other questions, feel free to ask.

Best regards,

Jeran

Re: Chromecast with google tv an LG Monitor

Jeran — Tue, 05 Oct 2021 16:59:56 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with google tv an LG Monitor

dustinblack — Tue, 05 Oct 2021 18:03:46 GMT

Why would you lock up the thread? What if someone comes along in the future with more information that may help with the troubleshooting? Or what if I want to provide an update after working with LG support?

Re: Chromecast with google tv an LG Monitor

Jeran — Tue, 05 Oct 2021 18:32:06 GMT

Hiya dustinblack,

I was just checking up since there hasn't been any activity in a few days, and we lock threads that are inactive for forum hygiene. If a thread is locked, but there is an update, users are free to create a new thread. However, now that I am aware that there is interest in keeping the thread open, I'll be happy to do so. Post any updates if you, or anyone else, has any.

Best regards,

Jeran

Re: Chromecast with google tv an LG Monitor

Lukumilk — Fri, 12 Nov 2021 06:45:24 GMT

Support status about HDMI deep color at LG monitor.

Fire TV Stick 4K: Supported

apple tv 4k: Supported

CCwGTV: not supported

So solution is to use other products.

Recent google products don't care about the user experience. Even though it can be solved by software.

Re: Chromecast with google tv an LG Monitor

dustinblack — Fri, 12 Nov 2021 11:57:41 GMT

Thanks Lukumilk! Is that information from LG? Is there a source you can link to?

Re: Chromecast with google tv an LG Monitor

Jeran — Tue, 16 Nov 2021 19:09:59 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with google tv an LG Monitor

dustinblack — Tue, 16 Nov 2021 19:54:54 GMT

Again with the thread locking? ¯\_(ツ)_/¯

Re: Chromecast with google tv an LG Monitor

Jeran — Tue, 16 Nov 2021 20:02:26 GMT

Yup, that is the standard protocol on these forums. If there isn't activity for a few days, we lock them up. Of course, we will follow-up to make sure there is still interest in said thread before doing so! I'll keep this one open while we wait for more responses.

Best regards,

Jeran

Re: Chromecast with google tv an LG Monitor

Lukumilk — Tue, 16 Nov 2021 23:51:40 GMT

I would like to know how to escalate the issues to Google developer...

Unfortunately, I knew this forum didn't help to convey defects to Google engineer.

Thanks for moderate it. You can lock this thread whenever you want.

Re: Chromecast with google tv an LG Monitor

Jeran — Wed, 17 Nov 2021 17:12:19 GMT

The best way to get information up to the engineering team would be to submit feedback via Google TV. While the team won't directly respond back to you, all queries get sent directly up, and they take every bit of feedback seriously.

Best regards,

Jeran

Re: Chromecast with google tv an LG Monitor

gremlin17 — Wed, 08 Dec 2021 12:45:42 GMT

Due to the fact, that google is unable to fix this problem, which obviously is a problem of the chrome tv and not LG, I will sell the Chrome TV. Maybe the firestick will work better.

Re: Chromecast with google tv an LG Monitor

Lukumilk — Wed, 05 Jan 2022 08:51:01 GMT

Latest firmware didn't solve issues... orz

Re: Chromecast with google tv an LG Monitor

gremlin17 — Wed, 05 Jan 2022 09:02:34 GMT

That’s sad. I already sold the dongle.