topic Chromecast with Google TV Remote problem in Streaming

Chromecast with Google TV Remote problem

rdweiler — Tue, 01 Mar 2022 03:09:46 GMT

Remote not able to power Sony receiver on and off anymore. Used to work great until yesterday. Went through resetting the remote and still won't do power, does volume however.

Re: Chromecast with Google TV Remote problem

GreyMan — Tue, 01 Mar 2022 22:21:40 GMT

based on what you say

1. reset all the devices

2. knock knock a bit the device ( sometimes works ) be soft...
3. you say does volume, but not the other thing, then, dissarm it and clean it, how many years it has? for temperature climate issues it can happen something inside, whatever

i hope you solve the problem, usually in my experience if a tv controller fails, i have to clean it inside and done.

Re: Chromecast with Google TV Remote problem

JenniferV — Sat, 05 Mar 2022 23:40:33 GMT

Hi rdweiler,

Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast Voice Remote. Let's check on this further.

Quick question — what is the LED light status in your Voice Remote? Please try the steps listed below:

Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V.
Try to remove your Sony Receiver and re-add it to your Voice Remote.
If a reset on the remote doesn't work, please do a factory reset on your Chromecast.

Keep me posted.

Thanks for the help, GreyMan.

Regards,

Jennifer

Re: Chromecast with Google TV Remote problem

rdweiler — Sun, 06 Mar 2022 00:43:14 GMT

Replaced batteries, factory reset it. Did all troubleshooting I read online. No change. Device works fine using factory remote so determined it was the Google remote. I have already ordered a replacement remote because no one replied to me from Google. I'm not very happy.

Re: Chromecast with Google TV Remote problem

JenniferV — Sun, 06 Mar 2022 22:08:45 GMT

Hi rdweiler,

Sorry to hear about that and I understand why you feel that way. We'll learn from this to deliver a better experience in the future. Let us know if there's anything else — we're here to help.

Regards,

Jennifer

Re: Chromecast with Google TV Remote problem

JenniferV — Wed, 09 Mar 2022 22:21:34 GMT

Hi there,

It's me again. I wanted to check back in to see if you still need help or if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Chromecast with Google TV Remote problem

rdweiler — Wed, 09 Mar 2022 22:41:27 GMT

Nope. I purchased a new remote because Google never answered my request for warranty replacement. Not happy at all with Google right now.

Re: Chromecast with Google TV Remote problem

JenniferV — Wed, 09 Mar 2022 23:20:34 GMT

Hi rdweiler,

I understand this has been a frustrating experience. We'll make sure to learn from this and take it as an opportunity to improve.

In the meantime, since you don't have any more questions and concerns, I'll lock this thread. Feel free to create a new one should you need help in the future.

Thanks,

Jennifer