topic Re: Connected but no Internet in Streaming

Connected but no Internet

GriffDGrand — Thu, 03 Mar 2022 18:18:07 GMT

I'm using Home app on my Android and when I try to connect to the named device it connects to the WIFI but states no Internet. On the TV screen it says to check the user name and password.

I did change the router password, and was able to change in my phone, but can't find an option in the Home app to make these changes?

Re: Connected but no Internet

Cathal_S — Thu, 03 Mar 2022 18:21:52 GMT

Hi GriffDGrand,

Please try factory resetting your Chromecast and then setting it up again with your new WiFi network information.

Factory Reset:

https://support.google.com/chromecast/answer/6254654

Regards,

Cathal

Re: Connected but no Internet

GriffDGrand — Fri, 04 Mar 2022 04:02:45 GMT

Thank you Cathal_S,

I already deleted the Home app from my phone, but see it can still be reset from the device itself. I'm actually not sure which Gen I have, but just purchased the item within the past 6 months.

I will followup.

Re: Connected but no Internet

GriffDGrand — Fri, 04 Mar 2022 15:12:29 GMT

Thank you again Cathal_S, the reset worked and it show's TV can be watched. Sadly I'm am unable to link to Prime Video.

However since you solved the issue I presented here, I will post as another issue.

Re: Connected but no Internet

Jeran — Fri, 11 Mar 2022 19:10:58 GMT

Hey there!

It looks like Cathal_S was able to solve GriffDGrand's issue, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Cathal_S!

Best regards,
Jeran