topic Re: Issues in Disney+ on US Playstore in Streaming

Issues in Disney+ on US Playstore

Gurbs07 — Sun, 16 Jan 2022 03:57:12 GMT

I had Disney+ before but I ran into a problem and had to uninstall it. Now when I try to reinstall Disney+, it is no longer searchable in the playstore. I also did copy the apk from my phone then have it transferred to my chromecast and try to install it. It said that "App is not installed" instead.

I'm using a VPN in connecting to the US playstore to download Disney+.

Re: Issues in Disney+ on US Playstore

kiltguy2112 — Sun, 16 Jan 2022 13:01:42 GMT

As you probably have guessed, the VPN is your issue. For copyright purposes your location needs to be verified in order to use Disney+.

Re: Issues in Disney+ on US Playstore

JenniferV — Sat, 22 Jan 2022 20:03:50 GMT

Hi folks,

Thanks for answering, kiltguy2112. I appreciate it.

@Gurbs07, just checking in if you still need help. Please let us know if you have any other questions or concerns.

Thanks,

Jennifer

Re: Issues in Disney+ on US Playstore

Gurbs07 — Mon, 24 Jan 2022 02:57:46 GMT

Disney+ is now showing in the playstore but it displayed an error saying "Your device isnt compatible with this version". My chromecast is up-to-date.

Re: Issues in Disney+ on US Playstore

Gurbs07 — Mon, 24 Jan 2022 03:05:42 GMT

My phone uses vpn and I can watch on Disney+. It's only my chromecast thats having problem redownloading Disney+

Re: Issues in Disney+ on US Playstore

Jeran — Tue, 01 Mar 2022 18:33:21 GMT

Hey there Gurbs07,

I'm really sorry for the delayed response on this, but if you are still running into this error, here is what I would suggest you try:

Disable the VPNs you currently have running.
Uninstall the Disney+ app.
Clear out the cached data on the Google Play Store app.
Reinstall the Disney+ app and run it.

Let me know if you are still running into issues after that, then we can look a bit deeper into the issue.

Best regards,

Jeran

Re: Issues in Disney+ on US Playstore

Jeran — Fri, 04 Mar 2022 18:51:00 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Issues in Disney+ on US Playstore

Gurbs07 — Fri, 04 Mar 2022 23:19:30 GMT

My issue has been resolved. You can close this one. Thanks

Re: Issues in Disney+ on US Playstore

Jeran — Wed, 09 Mar 2022 18:58:24 GMT

I am glad to hear that! If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help on this, kiltguy2112 and Jennifer!

Best regards,

Jeran