topic Re: chromecast in Streaming

chromecast

Dean2 — Tue, 22 Feb 2022 01:55:52 GMT

could not communicate with your chromecast

chromecast

Dean2 — Tue, 22 Feb 2022 01:36:04 GMT

could not communicate with your chromecast

Re: chromecast

JenniferV — Mon, 28 Feb 2022 18:54:25 GMT

Hi Dean2,

Thanks for reaching out and sorry for the late response. Let's sort this out.

A few questions — what type of Chromecast device do you have? Is the Chromecast near your mobile phone? Is the Google Home app updated?

Give these steps a try:

Turn on Bluetooth and location services on your mobile phone.
Turn on Local Network Access for the Google Home app on your mobile phone (For iOS devices).
Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234 or Living room TV, Bedroom TV, etc) > Go to the Google Home app and try to set up again.
Uninstall and reinstall the Google Home app.
Try a different mobile phone.
Reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: chromecast

Jeran — Thu, 03 Mar 2022 19:29:24 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: chromecast

JenniferV — Mon, 07 Mar 2022 19:53:30 GMT

Hi Dean2,

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help, Jeran.

Thanks,

Jennifer