topic Re: Chromecast with google tv remote control issue in Streaming

Chromecast with google tv remote control issue

Antson — Wed, 02 Mar 2022 08:37:44 GMT

My chromecast with google tv's remote control stopped working yesterday after normal usage. Its never been dropped nor hit, but just all of a sudden, the next day, stopped working. Ive changed the batteries and found that the remote would warm up to a point that the batteries would be warm as well, however remote wont function. Please help

Re: Chromecast with google tv remote control issue

JenniferV — Tue, 08 Mar 2022 17:27:13 GMT

Hi Antson,

Thanks for reaching out and sorry to hear that you are having an issue with your Voice Remote. Let's check on this further.

Quick questions — what's the LED light status in your Voice Remote? Can you confirm if the metal contacts of the battery terminal look contaminated, blocked, or discolored?

Try these steps:

Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V.
Reinstall the batteries after 5 minutes.
Unpair the Voice Remote. Here's how: On the TV interface, go to Settings > Remotes and Accessories > Chromecast Remote > Forget.
Reset the Voice Remote
Pair the Voice Remote again.
If the issue persists, reset the Chromecast device.

Keep me posted.

Thanks,

Jennifer

Re: Chromecast with google tv remote control issue

Antson — Wed, 09 Mar 2022 20:47:51 GMT

Hi Jennifer:

Thank you for your reply. I actually contacted someone via phone and got this resolved. Thanks again.

Re: Chromecast with google tv remote control issue

JenniferV — Wed, 09 Mar 2022 22:34:06 GMT

Hey Antson,

Glad to hear that and thanks for keeping me in the loop. Since the issue is now resolved by contacting our Support team, I'll go ahead and lock this thread.

Should you need help in the future, feel free to reach back — we're here to help!

Cheers,

Jennifer