topic Re: Trouble redeeming Netflix promotion in Streaming

Trouble redeeming Netflix promotion

Adityaax — Tue, 14 Dec 2021 04:22:09 GMT

I just bought Chromecast with Google TV Netflix bundle. Having trouble redeeming the Netflix bundle. Kept getting "The signed in account isn’t eligible for this offer. Sign in with the account used to set up your Chromecast with Google TV."

I tried 2 other Gmail accounts and they all gave the same error message. Chatted with Google help but not much progress.

Re: Trouble redeeming Netflix promotion

GothamNY — Wed, 15 Dec 2021 15:49:45 GMT

Hi, @Adityaax I haven't used the promotion but have you tried logging in using the Netflix account signing for your account? Generally, it won't matter if the Google system account differs from the service sign-in. It matters only if you intend to use voice commands and that would require switching back and forth in profiles on the Assistant.

On the other hand, it seems as if you may have already redeemed the offer on the account based on the content of the error message from Netflix -- I would give Netflix a call since they manage and police their offers.

Re: Trouble redeeming Netflix promotion

Jeran — Wed, 02 Mar 2022 17:05:13 GMT

Hey there Adityaax,

I know this follow-up is pretty late, but did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Trouble redeeming Netflix promotion

Jeran — Thu, 10 Mar 2022 17:13:11 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Trouble redeeming Netflix promotion

Jeran — Mon, 14 Mar 2022 20:23:23 GMT

Hey there!

We haven't heard back from Adityaax, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, GothamNY!

Best regards,
Jeran