topic Re: chrome cast tv does not work need replacement in Streaming

chrome cast tv does not work need replacement

ldjessup — Wed, 15 Sep 2021 16:04:38 GMT

Tried all the steps to get it going, but nothing. Worked fine and now it's not working. Will not reset. Company website runs me in circles. It's within warranty period. How do I get it replaced? It's as Chromecast 4K.

Re: chrome cast tv does not work need replacement

Ashepherdson — Thu, 16 Sep 2021 01:25:21 GMT

You would have to contact support, through store.google.com.

Saying this, you said it didn't work..what exactly is happening, perhaps we can help?

Re: chrome cast tv does not work need replacement

ldjessup — Sat, 18 Sep 2021 16:34:14 GMT

Yes, finally chatted with support. Gave them all the info requested, SN & receipt. What happens next? Don't know.

Re: chrome cast tv does not work need replacement

ldjessup — Sat, 18 Sep 2021 16:36:05 GMT

I might also add that I replaced the google tv with a firestick. HBO Max no longer worked. Had to go to another tv with google tv and it worked. I subscribed thru google so I need to use their device.

Re: chrome cast tv does not work need replacement

Ashepherdson — Sat, 18 Sep 2021 16:39:28 GMT

I'm sorry but I'm only getting part of the story here.. still not sure exactly what is going on with your Chromecast. Is it just HBO max that doesn't work? And it's just one device, as you mentioned being able to use it on another google tv?

Since you have already contacted support and gave them the information , I'm sure they will help you to replace your unit, but you need to be clear about what is happening , as they wont replace it if you just say it doesn't work.. they will want to trouble shoot with you.

Re: chrome cast tv does not work need replacement

Jeran — Thu, 23 Sep 2021 17:17:45 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: chrome cast tv does not work need replacement

Jeran — Fri, 24 Sep 2021 17:53:01 GMT

Hey there!

We haven't heard back from Idjessup, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Asheperdson!

Best regards,

Jeran