topic Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of reco in Streaming

Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of recording

TomHam — Thu, 16 Dec 2021 18:48:47 GMT

I have the latest version of ChromeCast & use it on Google TV. My biggest issue is that when I play a recording (from Library) about half the time the little preview screen will black out and not show where the recording is during Fast Forward or Rewind. Also, toward the end of the recording it will jump back to the beginning.

I've checked for updates and rebooted, so that did not help. I've got a very strong wi-fi signal too. I can do a video of it if that would help. Any ideas would be appreciated. Other than that, I like Google TV. Thanks. ... Tom ...

Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of recording

Jeran — Wed, 02 Mar 2022 19:25:43 GMT

Hey there TomHam,

I apologize about the late response, thank you for your patience on this! This does sound like a known bug that's been around for a while now. If you get the chance, would you be able to submit feedback via Google TV to let the engineering team know you are experiencing this bug? Every bit of feedback they get helps them out immensely.

I am sorry that I couldn't have been more helpful, but if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of recording

Jeran — Thu, 10 Mar 2022 16:45:19 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of reco

TomHam — Thu, 10 Mar 2022 18:30:03 GMT

The information I'm getting back from Google TV is that this is a known problem and asked me to submit a "feedback" issue via the app itself.

So, look like there is not much that the user base can do except to continue to draw attention to it to prioritize a fix. Thanks for the follow up though. Cheers ! .............. Tom .............

Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of reco

Jeran — Fri, 11 Mar 2022 17:00:25 GMT

Hey there TomHam,

No problem at all! I'm glad to hear that Google knows about the issue, and every bit of feedback you send to them helps them figure out the issue. In the meantime, did you have any other questions or concerns that we can address?

Best regards,

Jeran

Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of reco

TomHam — Fri, 11 Mar 2022 18:32:48 GMT

Good for now Jeran.

Re: Preview screen "blacks out" or jumps back to Start with Fast Forward or Rewind of reco

Jeran — Fri, 11 Mar 2022 19:01:16 GMT

Sounds good, in that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

Have a good weekend!

Best regards,

Jeran