topic Re: Pixel 6 Casting issue in Streaming

Pixel 6 Casting issue

Hease — Tue, 25 Jan 2022 15:27:04 GMT

Issue with Pixel 6 casting. Phone recognizes TV (Sony Bravia 4K UR2). Cast displays freeze frame of phone. Will not show any additional activity on phone. Session ends after 30 seconds.

I've posted this issue on Pixel community. Received suggestion to post here as well.

Re: Pixel 6 Casting issue

JenniferV — Mon, 31 Jan 2022 22:29:37 GMT

Hi Hease,

Thanks for posting. I'd like to know more about what's happening so we can sort this thing out.

A few questions — do you have a Chromecast device, or your TV has a built-in Chromecast? Are you trying to cast your phone's screen on your TV? Is this only happening in your Pixel phone or across all mobile devices?

I'll look forward to your response.

Thanks,

Jennifer

Re: Pixel 6 Casting issue

Hease — Mon, 31 Jan 2022 23:50:00 GMT

I have a Sony Bravia 4K UR2 TV with built in Chromecast. Ver. 1.56.276477.

Trying to cast phone to TV. Previous LG phones worked well. Only happening with phones. Our MS Surface works fine. Thanks.

Re: Pixel 6 Casting issue

JenniferV — Tue, 01 Feb 2022 23:01:09 GMT

Hey there,

Thanks for getting back to us. Try to restart your phone and observe the behavior. You may also check this support website article for additional steps and info.

Let me know how it goes.

Thanks,

Jennifer

Re: Pixel 6 Casting issue

Hease — Wed, 02 Feb 2022 00:21:01 GMT

I read through the article and followed the steps to use the Google Home app on the phone. Selected the TV but then I had to apply the casting function on the phone to get it to work. Why should it take two steps? Never did on my LG phones.

Re: Pixel 6 Casting issue

JenniferV — Wed, 02 Mar 2022 01:00:31 GMT

Hi Hease,

Sorry for the late response. That's the steps on how to cast screen or mirror your Android phone to your TV, but you can also check the info provided by Sony from their support website.

Thanks,

Jennifer

Re: Pixel 6 Casting issue

Jeran — Wed, 09 Mar 2022 17:49:11 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Pixel 6 Casting issue

Hease — Fri, 11 Mar 2022 13:38:19 GMT

Thanks for the help with the casting issue. Seems to be working fine now. One more issue I need help with.

I have assigned a special ringtone for some of my contacts and I would like to have that same tone assigned to them for text messages. I haven't been able to figure out how to keep that tone after I've deleted their messages. Used to be the contact function offered a ringtone assignment and a notification assignment. That's no longer the case. Any suggestions. Thanks. RKH

Re: Pixel 6 Casting issue

Jeran — Fri, 11 Mar 2022 17:30:23 GMT

Hey there Hease,

I'm glad the casting issue was resolved! As for the ringtone questions, I am not too sure, unfortunately. I would recommend you ask the Pixel Phone Community, as they are experts on everything Pixel Phone specific.

Best regards,

Jeran

Re: Pixel 6 Casting issue

JenniferV — Mon, 14 Mar 2022 00:15:09 GMT

Hi Hease,

I wanted to check back in to see if you still need help with your Chromecast built-in device. Also, for your ringtone settings, please reach out to the Pixel Community as per advised by Jeran for further assistance. You may also visit their Help Center to learn more about the feature you are looking for.

Let us know if there's anything else.

Best,

Jennifer

Re: Pixel 6 Casting issue

JenniferV — Thu, 17 Mar 2022 00:25:36 GMT

Hi Hease,

It's us again. We don't want to be a nudge but we'd like to check if you still have other questions and concerns? We'll be locking this thread in 24 hours if we won't hear back from you again.

Regards,

Jennifer

Re: Pixel 6 Casting issue

Jeran — Fri, 18 Mar 2022 15:33:39 GMT

Hey there!

We haven't heard back from Hease, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran