topic Re: unable to set up chromecast after moving in Streaming

unable to set up chromecast after moving

qcity2 — Thu, 10 Mar 2022 03:18:14 GMT

i just moved and changed internet providers (now T-Mobile). Unable to successfully set up with the Google Home App. I get to the screen "Plug in your device". Upon clicking NEXT, it asks "What are you setting up?" I choose the 'Chromecast / Google TV'' option. It then takes me back to "Plug in your device". Endless loop. Help please.

I don't know when Gen of Chromecast I have.

Re: unable to set up chromecast after moving

David_K — Sat, 12 Mar 2022 17:03:52 GMT

Factory reset your Chromecast, then then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Re: unable to set up chromecast after moving

ghastie — Sat, 02 Jul 2022 01:04:12 GMT

I am having this same issue and your advice did not work. Any other solutions?

Re: unable to set up chromecast after moving

JenniferV — Tue, 05 Jul 2022 23:18:34 GMT

Hi there,

Thanks for reaching out to the Chromecast Community and I'm sorry for the late response.

Thanks for the help here, davidking. I appreciate it!

qcity2, I hope you were able to get the help you need, but don't hesitate to reach back if you're still having trouble setting up your device.

ghastie, I'm sorry to hear that you're also experiencing the same issue as the original poster but I appreciate you trying the steps provided by davidking.

You may also try to reboot your new router and Chromecast, then manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

If the issue persists, please connect to a mobile hotspot so we can isolate the issue.

Thanks,

Jennifer

Re: unable to set up chromecast after moving

JenniferV — Tue, 05 Jul 2022 23:06:40 GMT

Hi folks,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: unable to set up chromecast after moving

ghastie — Tue, 05 Jul 2022 23:08:24 GMT

Going to wifi setting and connecting to the chrome cast there worked!

Re: unable to set up chromecast after moving

JenniferV — Tue, 05 Jul 2022 23:18:02 GMT

Hello ghastie,

Awesome! Glad to hear that the step I provided helped you fix the issue. In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

Re: unable to set up chromecast after moving

ghastie — Tue, 05 Jul 2022 23:19:27 GMT

I’m all good. Thanks for your help!

Re: unable to set up chromecast after moving

JenniferV — Tue, 05 Jul 2022 23:24:44 GMT

Hey there,

You're welcome! Since the issue is already resolved and we haven't received a response from the other user, I'll go ahead and lock this thread now. Feel free to create a new one should you need help in the future.

Have a good one!

Cheers,

Jennifer