topic Re: Can't connect to wi-fi in Streaming

Can't connect to wi-fi

nanb — Wed, 02 Mar 2022 20:09:17 GMT

I have rebooted both the modem and the mesh network. It's the mesh network I'm trying to connect the Chromecast to. I have factory reset the Chromecast. I have manually entered the wi-fi password and tried the automatic connection. The Android and the Chromecast will be connected to the same wi-fi. I am positively baffled. It keeps telling me it can't find a device to connect to the Home network. I've got the phone right next to the Chromecast. All other devices are working on the mesh network. I have the most recent version of the Google Home app and done a firmware update on the phone.

"No devices found. Make sure devices are turned on and available to connect."

What am I doing wrong????

Re: Can't connect to wi-fi

JenniferV — Wed, 09 Mar 2022 00:49:49 GMT

Hi nanb,

Thanks for reaching out and sorry for the late response. I'd love to dig deeper into this.

A few questions — what type of Chromecast device do you have? What is the LED light status in your Chromecast? Is this the first time you're setting up your device?

Please try to toggle the WiFi off/on on your mobile phone and uninstall and reinstall the Google Home app. Rebooting the Chromecast and using a different mobile phone might also help.

Thanks,

Jennifer

Re: Can't connect to wi-fi

JenniferV — Sat, 12 Mar 2022 16:14:13 GMT

Hi there,

It's me again. How's it going? Still need help?

Regards,

Jennifer

Re: Can't connect to wi-fi

JenniferV — Tue, 15 Mar 2022 17:15:55 GMT

Hi nanb,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

Re: Can't connect to wi-fi

nanb — Tue, 15 Mar 2022 18:49:07 GMT

We ended up buying a new one. We were able to get it to screen share from the phone, but it would never connect to the network. So, I don't know how it's working, but it is. The other device we think was faulty.

Re: Can't connect to wi-fi

JenniferV — Wed, 16 Mar 2022 00:17:22 GMT

Hi there,

Thanks for the swift reply and for keeping me in the loop. Is the new one working now? Would you like to continue troubleshooting your other device? If so, please let me know the LED light status in your Chromecast. Also, try to factory reset your Chromecast and set it up again in the Google Home app.

Keep me posted.

Thanks,'

Jennifer

Re: Can't connect to wi-fi

nanb — Wed, 16 Mar 2022 02:48:13 GMT

No, I don't think there is anything else to do. Other than tell someone its designed terribly for setting it up. Thank you.

Re: Can't connect to wi-fi

JenniferV — Wed, 16 Mar 2022 19:42:33 GMT

Hi nanb,

We hear you and we're sorry if you feel that way. We're always looking for ways to improve and we'll take this as feedback. Please let us know if you still have other questions and concerns. We're here to help.

Regards,

Jennifer

Re: Can't connect to wi-fi

JenniferV — Sat, 19 Mar 2022 19:49:59 GMT

Hey there,

It's me again. I don't want to be a nudge, but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Can't connect to wi-fi

nanb — Sat, 19 Mar 2022 21:10:18 GMT

I already answered that there is nothing more to do.

Re: Can't connect to wi-fi

JenniferV — Sat, 19 Mar 2022 22:22:38 GMT

Hi nanb,

Understood. Since you don't have anymore questions and concerns, I'll lock this thread. Feel free to create a new one should you need help in the future.

Thanks,

Jennifer