topic Re: Issue casting and trying to update firmware in Streaming

Issue casting and trying to update firmware

Lefty — Sat, 01 Jan 2022 07:17:52 GMT

i have issues casting from my spark aport app. It keeps freezing. Their help desk tried to tell me I’m using a gen 1 chromecast which I am not.

my firmware is 1.56.275994 which I think is old but it won’t update past that. I saw something about that version won’t connect to 5G wifi. Would love to be able to connect to that.

all other apps cast 100% perfect. So am unsure why this website/app won’t.

thanks

Re: Issue casting and trying to update firmware

Jeran — Fri, 18 Mar 2022 18:26:16 GMT

Hey there Lefty,

I am sorry about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, since I know I'd be disappointed if I couldn't cast from my favorite app, while other apps worked fine. Let me just ask you some questions about what's happening:

When did this issue start happening?
Is your Google Home app up-to-date?
Have you tried clearing out the cached data from the app?
Are you able to cast from another device, such as a computer or tablet?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Issue casting and trying to update firmware

Jeran — Tue, 22 Mar 2022 18:21:09 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Issue casting and trying to update firmware

Jeran — Tue, 29 Mar 2022 15:40:20 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Issue casting and trying to update firmware

Jeran — Wed, 30 Mar 2022 15:59:31 GMT

Hey there!

We haven't heard back from Lefty, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran