topic Re: Error 401402 in Streaming

Error 401402

Clynnturner — Wed, 09 Mar 2022 23:16:10 GMT

Have gotten this message for 3 days. Have unplugged, reinstalled and still same error

Re: Error 401402

JenniferV — Tue, 15 Mar 2022 23:43:08 GMT

Hi Clynnturner,

Thanks for reaching out. Let's sort this out.

A few questions — what type of Chromecast device do you have? Aside from the code, are there any messages showing on your TV screen or in the Google Home app? Are you getting this code when pairing the Chromecast or when casting a video to your TV?

I'll look forward to your response.

Regards,

Jennifer

Re: Error 401402

JenniferV — Sat, 19 Mar 2022 19:47:19 GMT

Hi there,

It's me again — how's it going? Still need help?

Thanks,

Jennifer

Re: Error 401402

JenniferV — Tue, 22 Mar 2022 21:44:50 GMT

Hi Clynnturner,

Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again.

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer