topic Chromecast intermitent blackout in Streaming

Chromecast intermitent blackout

Randomcastle — Tue, 22 Mar 2022 14:26:09 GMT

Recently (say in last month) whilst casting (using 3515 ethernet adapter) BBC or YouTube to TV (LG 32LV55OT) from Mac Book or Moto G6, the TV screen goes black for 1 second then casting resumes. The drop-outs get more and more frequent until it becomes un-watchable. It even happens in ambient mode when no media is being cast. I've not changed anything in the set-up. A reset solves the problem briefly, then it starts dropping out again. Any thoughts?

Re: Chromecast intermitent blackout

JenniferV — Tue, 29 Mar 2022 00:43:33 GMT

Hi Randomcastle,

Thanks for reaching out and for being a step ahead of us.

Quick question — what's the LED light status in your Chromecast? Please reboot your router and completely unplug the Chromecast from the power outlet and HDMI port of your TV. Plugging the Chromecast to a different HDMI port on the TV and trying on another TV screen might also help.

Let me know how it goes.

Thanks,

Jennifer

Re: Chromecast intermitent blackout

Randomcastle — Fri, 01 Apr 2022 10:51:30 GMT

I've done numerous reboots, no effect. Light is blue, except when I press button on Ccast - then it goes flashing yellow. Tried other HDMI on LG TV, no joy. Ditto wireless connection of Ccast to TV. However plugged Ccast into another TV and no dropouts. The LG TV is old but not sure what has changed re it recently to cause this problem. Buying new TV is a bit self defeating since it will have iPlayer, YouTube, Prime etc built in and so I won't need the Ccast!

Re: Chromecast intermitent blackout

JenniferV — Mon, 04 Apr 2022 22:54:12 GMT

Hi Randomcastle,

I'm sorry for the late response, but thanks for trying the steps. If there's no issue with the Chromecast when plugged into a different TV screen, please reach out to your TV manufacturer for further assistance.

Thanks,

Jennifer

Re: Chromecast intermitent blackout

Jeran — Fri, 08 Apr 2022 17:30:48 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast intermitent blackout

JenniferV — Tue, 12 Apr 2022 00:53:58 GMT

Hi Randomcastle,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer

Re: Chromecast intermitent blackout

Randomcastle — Tue, 12 Apr 2022 07:46:50 GMT

That's fine. Thanks

Re: Chromecast intermitent blackout

Jeran — Tue, 12 Apr 2022 15:25:20 GMT

Hey there Randomcastle,

No problem, in that case, I'll go ahead and lock up the thread. If you run into any more issues in the future, feel free to start a new thread.

Thank you for your help, Jennifer!

Best regards,

Jeran