topic Re: Subtitles out of sync since last update in Streaming

Subtitles out of sync since last update

tonypicard — Sat, 25 Dec 2021 15:19:32 GMT

Hello,

Since the last update this month December, i notice that subtitles are out of sync on apps like Disney+ or Prime Video. Subtitles are in sync starting a movie but after some minutes they start getting out of sync more and more... How can I solve this problem?

Re: Subtitles out of sync since last update

Jeran — Thu, 17 Mar 2022 16:40:52 GMT

Hey there tonypicard,

I apologize about the late response, thank you for being patient! Were you able to fix that issue with the subtitles? If not, I'd be happy to help out, as I know subtitles being out of sync would annoy me as well! Let me just ask you some questions about what's happening:

What apps does this issue affect?
What is the firmware version of your Chromecast?
Have you tried clearing out the cached data from the affected apps?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Subtitles out of sync since last update

Jeran — Tue, 22 Mar 2022 15:20:38 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Subtitles out of sync since last update

Jeran — Fri, 25 Mar 2022 16:29:41 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Subtitles out of sync since last update

Jeran — Wed, 30 Mar 2022 15:29:55 GMT

Hey there!

We haven't heard back from tonypicard, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran