topic Re: chromecast connection issues in Streaming

chromecast connection issues

fpollacchi — Tue, 22 Mar 2022 21:52:49 GMT

My chromecast has stopped working on all phones. I've done a hard factory reset. restarted everything. it recognises my phone during the factory reset but when I want to cast anything I get an error message stating that the app cannot find my chromecast?? 5 minutes earlier it had found it during the hard reset. I do not understand what's going on. Can anyone help?

Re: chromecast connection issues

Tyjwhitehurst — Wed, 23 Mar 2022 00:02:18 GMT

I am currently having the same issue. I hard reset both my Chromecast ultra and my Google TV and they are not showing up as available to cast to under none of my apps. This happened all at the same time

Re: chromecast connection issues

JenniferV — Tue, 29 Mar 2022 00:21:16 GMT

Hi folks,

Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast devices. Let's check on this further.

A few questions — what is the make and model of the device you used to cast? Have you successfully installed the Chromecast prior to casting? Has there been any changes in their network?

Give these steps a try:

Ensure that the apps you are using are updated.
Make sure your casting device has an updated OS version.
Make sure the Chromecast device is set up correctly.
Check if other devices can cast successfully (Example: phones, tablets, computers).
If you have a dual band router, make sure your casting devices are connected to the same network as your Chromecast.
Reboot the Chromecast, casting device, and router.
Factory reset the Chromecast again.

Keep me posted.

Thanks,

Jennifer

Re: chromecast connection issues

Jeran — Fri, 01 Apr 2022 15:52:57 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: chromecast connection issues

Jeran — Mon, 04 Apr 2022 16:49:23 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: chromecast connection issues

Jeran — Wed, 06 Apr 2022 15:48:59 GMT

Hey there!

We haven't heard back from fpollacchi, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran