topic Re: Can't Find Device in Streaming

Can't Find Device

Tayler — Sat, 04 Sep 2021 21:41:30 GMT

So I factory reset my chromecast and got it connected to my new wifi, but as soon as I went through all the steps it now says my device can't be found. Why would it only work/be connected only up until it says it's ready to be used?

Re: Can't Find Device

Jeran — Wed, 15 Sep 2021 21:09:10 GMT

Hey there Tayler,

I apologize about the late response, I appreciate your patience! Are you still having this error? If so, I'd be happy to help you out. Let me just ask you some questions, so I can better understand what's happening:

What is the make and model of the device you used to cast?
Can you not cast from Chrome nor an app?
Do you have a dual-band router?
How far is your device from the router?

Aside from that, I would also check out this article on common Chromecast connection issues and make sure everything looks good from there.

I look forward to your response. If you have any more questions or concerns for me, please let me know!

Best regards,

Jeran

Re: Can't Find Device

Jeran — Mon, 20 Sep 2021 17:19:40 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Can't Find Device

Jeran — Tue, 21 Sep 2021 17:39:32 GMT

Hey there!

We haven't heard back from Tayler, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran