topic Re: Connection to the chromcast after changing net box in Streaming

Connection to the chromcast after changing net box

Nene — Fri, 25 Feb 2022 09:37:26 GMT

Hi everybody

Thks for y help.

After changing net box, impossible to connect with the chromcast. I'm not sure my device is 1st Gen.

After trying to connect and failure message on the smartphone within the app I get the message on the TV screen: trying to connect with the box under old box net name! I don't know how to put the chromcast back to the factory config!

Have all a nice day.

Nene.

Re: Connection to the chromcast after changing net box

JenniferV — Tue, 22 Mar 2022 00:47:44 GMT

Hi Nene,

Thanks for reaching out and sorry for the late response. Chromecast devices can only remember one WiFi network at a time. If you changed your WiFi router/network and the Chromecast isn't currently connected to a network, please do a factory reset on your Chromecast and set it up on your new network.

Thanks,

Jennifer

Re: Connection to the chromcast after changing net box

Jeran — Fri, 25 Mar 2022 15:26:37 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Connection to the chromcast after changing net box

Nene — Fri, 25 Mar 2022 16:57:36 GMT

Every thing is running properly.

Thx.

Regards 9l@Df

Re: Connection to the chromcast after changing net box

Jeran — Fri, 25 Mar 2022 17:11:29 GMT

Hey there Nene,

I'm glad to hear everything is working! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help on this, Jennifer!

Best regards,

Jeran