topic Unable to download local App in Australia when using Chromecast in Streaming

Unable to download local App in Australia when using Chromecast

cienciamajica — Fri, 25 Mar 2022 22:43:49 GMT

Hi,

I am having issues downloading a local streaming app. and keep getting a message saying, "This item is not available in your country." I recently moved from the US to Australia and I got a Chromecast TV here. I believe, it thinks I'm still in the US, however, I changed the location on my account in google and am still unable to install and download Apps from Australia. Can someone please provide some guidance?

Thank you!

Carlos

Re: Unable to download local App in Australia when using Chromecast

Azarco — Wed, 04 May 2022 00:43:19 GMT

Hey cienciamajica,

Thanks for reaching out. I'm sorry for the trouble this has caused, let's check what's going on with your device. A few questions: What app are you trying to install on your device? Is it only happening on a particular app or all the apps?

Give these steps a try:

Reboot your Chromecast device.
Check if there's an available update on your device.
Try checking if the location is on.
Reset your Chromecast.

Keep us posted.

Best,

Alex

Re: Unable to download local App in Australia when using Chromecast

Azarco — Sat, 07 May 2022 00:45:28 GMT

Hey there,

Checking back in if you've tried the steps above. Let me know if you still need my help.

Thanks,

Alex

Re: Unable to download local App in Australia when using Chromecast

Jeran — Mon, 09 May 2022 16:19:32 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Unable to download local App in Australia when using Chromecast

Jeran — Tue, 10 May 2022 16:41:57 GMT

Hey there!

We haven't heard back from cienciamajica, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Azarco!

Best regards,
Jeran