topic Disney plus in Streaming

Disney plus

John501 — Sat, 26 Mar 2022 14:11:10 GMT

Up until about a month ago had no issues but suddenly Disney plus app will not connect to chrome cast.
anyone had the same issue?

Re: Disney plus

JenniferV — Mon, 11 Apr 2022 01:04:41 GMT

Hi John501,

Thanks for posting and sorry for the late response. Let's sort this out.

A few questions:

Is this only happening when casting from the Disney+ app?
Are you getting any error messages when casting from this app?
What mobile phone are you using for casting?

Try these steps:

Uninstall and reinstall the Disney+ app.
Reboot your mobile phone and Chromecast.
Try to use a different mobile device.
Reset your Chromecast.

If the issue still persists and it is isolated when using the Disney+ app, please reach out to the app developer for additional help.

Thanks,

Jennifer

Re: Disney plus

JenniferV — Thu, 14 Apr 2022 01:07:14 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Disney plus

Jeran — Fri, 15 Apr 2022 16:20:49 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran