topic Re: Suddenly getting Youtube (Kids) Ads on premium account in Streaming

Suddenly getting Youtube (Kids) Ads on premium account

Meesuseff — Mon, 21 Mar 2022 08:24:28 GMT

I've had Youtube premium for a while and never had ads, but since I reset the router my Youtube Kids have been getting Ads before a video. I am still logged in my same google account so not sure why its suddenly happening.

Re: Suddenly getting Youtube (Kids) Ads on premium account

JenniferV — Sun, 27 Mar 2022 23:10:49 GMT

Hi Meesuseff,

Thanks for reaching out and sorry to hear about that. Let’s sort this out.

Quick question — is this both happening when casting/streaming a video to your TV and watching directly from the YouTube Kids' app? Please try to reboot your Chromecast with Google TV and sign out/in your account. Uninstalling and reinstalling the YouTube Kids app might also help.

If the issue persists, please reset your Chromecast with Google TV.

Keep me posted.

Thanks,

Jennifer

Re: Suddenly getting Youtube (Kids) Ads on premium account

JenniferV — Thu, 31 Mar 2022 00:32:45 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Regards,

Jennifer

Re: Suddenly getting Youtube (Kids) Ads on premium account

JenniferV — Sun, 03 Apr 2022 00:38:33 GMT

Hi Meesuseff,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer