topic Connect in Streaming

Connect

Petry — Wed, 30 Mar 2022 22:19:02 GMT

I can't get my Chromecast to communicate with my phone it says something about the Wi-Fi but the Wi-Fi is working

Re: Connect

Petry — Wed, 30 Mar 2022 22:20:14 GMT

Waiting for your reply

Re: Connect

JenniferV — Mon, 04 Apr 2022 01:00:42 GMT

Hi Petry,

Thanks for reaching out and sorry for the late response. Let's check on this further.

A few questions:

Is this an initial set up or did it work previously?
What type of Chromecast device do you have?
What's the LED light status in your Chromecast (Solid or blinking)?
Is the Chromecast near the cast device?
Is the Google Home app updated?
What mobile phone are you using for setup?

Give these steps a try:

Adjust the settings of the setup device.
a. Android devices: Turn on Location Services.
b. iOS devices: Turn on Bluetooth and Local Network Access.
Uninstall and reinstall the Google Home app.
Reboot your Chromecast, mobile phone, and Wi-Fi router.
Manually connect to the Chromecast SSID. Here's how: Go to the phone’s settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
Try a different mobile phone.
Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Connect

JenniferV — Thu, 07 Apr 2022 01:07:03 GMT

Hi there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

Re: Connect

Jeran — Fri, 08 Apr 2022 15:19:07 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran