topic Re: Unable to connect in Streaming

Unable to connect

Linda12 — Fri, 17 Sep 2021 06:50:23 GMT

Hi I am unable to set up the chrome cast on my TV . It says it "could not communicate with your chromocast ultra". I got this from my friend recently who was using it till the end.

Re: Unable to connect

userworx — Fri, 17 Sep 2021 06:59:42 GMT

Did you try to reset the device. From the phone you installed google home and add it as a device. What phone model do you use.

Re: Unable to connect

David_K — Fri, 17 Sep 2021 10:45:40 GMT

Not to worry! Let's try these steps:

Make sure your Chromecast is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
Turn OFF mobile/cellular data.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Reboot Chromecast by removing the power cable, then reconnect it.
Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
Restart the Google Home app.

Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
Turn Wi-Fi off and on again on your phone or tablet.
Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

Re: Unable to connect

Jeran — Mon, 20 Sep 2021 22:05:09 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Unable to connect

Linda12 — Tue, 21 Sep 2021 14:34:33 GMT

Hi I tried everything except resetting chrome but still could not connect. Do I need password to reset it ?

Re: Unable to connect

Linda12 — Tue, 21 Sep 2021 14:35:03 GMT

I use Oppo Reno 3

Re: Unable to connect

Jeran — Tue, 21 Sep 2021 15:55:28 GMT

Hey Linda,

In this scenario, I would suggest that you go ahead and factory reset the Chromecast and re-set it back up, it shouldn't take very long and should do the trick, like what userworx and davidking said.

Best regards,

Jeran

Re: Unable to connect

Jeran — Fri, 24 Sep 2021 16:14:56 GMT

Hey there Linda,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up the thread.

Thank you,

Jeran

Re: Unable to connect

Jeran — Mon, 27 Sep 2021 16:37:55 GMT

Hey there!

We haven't heard back from Linda, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, userworx and David!

Best regards,

Jeran